Rishabh Sharma
Business Analyst
BHOPAL,Madhya Pradesh
Summary
Microsoft Certified Data Analyst (PL-300) | Power BI Expert | Former Assistant Manager with Leadership Experience in Banking Operations
Overview
4
4
year of professional experience
1
1
Certificate
Work History
Assistant Manager (VRM)
HDFC BANK
4 2023 - 12.2023
- Act as a primary point of contact for high-value business clients, ensuring their banking needs are met effectively
- Implement strategies to enhance client relationships and promote customer retention
- Defined clear targets and objectives and communicated to other team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Analyze financial data and trends to provide insights and recommendations for optimizing client portfolios
- Collaborate with cross-functional teams to address client inquiries, resolve issues, and deliver seamless service.
Team Leader
Dezven Software Solution
9 2018 - 2 2020
- Worked as a Team Leader providing proper guidance, planning, and unique strategies to enhance business growth
- Built customer trust and mediated between customer requests and company vision
- Conferred with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions
- Identified problems uncovered by testing or customer feedback and corrected problems or referred them to appropriate personnel for correction
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Held weekly team meetings to inform team members on company news and updates.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Relationship Management (CRM)
Dezven Software Solution
09.2017 - 08.2018
- Worked on freelancer.com to take a project from foreign clients and develop the business for our organization
- Handled clients and provided them with daily updates about their projects
- Searched for projects on freelancer as per company requirements
- Read project descriptions and understood client requirements
- Created unique and eye-catching proposals related to client projects
- Sent prepared proposals to clients with proper project budgets
- Managed project milestones and provided daily updates to clients.
- Increased customer retention through proactive communication and relationship management.
- Strengthened client relationships by providing exceptional account management and meeting customer needs.
Education
Master of Business Administration [MBA] [LSCM] - Logistics Management
People's University Bhopal
Bhopal, India 11.2020 - 2022.05
Bachelor of Computer Applications (BCA) -
IES Group Of Education
Bhopal, India 05.2015 - 2019.05
Skills
FUNCTIONAL AREAS
- Data Analysis and Business Intelligence
- Client Servicing
- Data Visualization
- Sales
- Relationship Management
Certification
Microsoft Certified: Power BI Data Analyst Associate (PL-300), Microsoft, BAAE062B90EE62, https://learn.microsoft.com/en-us/users/rishabhsharma-3693/credentials/a8baae062b90ee62?ref=https%3A%2F%2Fwww.linkedin.com%2F
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Microsoft Certified: Power BI Data Analyst Associate (PL-300), Microsoft, BAAE062B90EE62, https://learn.microsoft.com/en-us/users/rishabhsharma-3693/credentials/a8baae062b90ee62?ref=https%3A%2F%2Fwww.linkedin.com%2F
08-2024
Master of Business Administration [MBA] [LSCM] - Logistics Management
People's University Bhopal
11.2020 - 2022.05
Customer Relationship Management (CRM)
Dezven Software Solution
09.2017 - 08.2018
Bachelor of Computer Applications (BCA) -
IES Group Of Education
05.2015 - 2019.05
Assistant Manager (VRM)
HDFC BANK
4 2023 - 12.2023
Team Leader
Dezven Software Solution
9 2018 - 2 2020
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