Rishabh Sharma
Business Analyst
BHOPAL,Madhya Pradesh
Summary
Microsoft Certified Data Analyst (PL-300) | Power BI Expert | Former Assistant Manager with Leadership Experience in Banking Operations
Overview
4
4
year of professional experience
1
1
Certificate
Work History
Assistant Manager (VRM)
HDFC BANK
4 2023 - 12.2023
- Act as a primary point of contact for high-value business clients, ensuring their banking needs are met effectively
- Implement strategies to enhance client relationships and promote customer retention
- Defined clear targets and objectives and communicated to other team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Analyze financial data and trends to provide insights and recommendations for optimizing client portfolios
- Collaborate with cross-functional teams to address client inquiries, resolve issues, and deliver seamless service.
Team Leader
Dezven Software Solution
9 2018 - 2 2020
- Worked as a Team Leader providing proper guidance, planning, and unique strategies to enhance business growth
- Built customer trust and mediated between customer requests and company vision
- Conferred with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions
- Identified problems uncovered by testing or customer feedback and corrected problems or referred them to appropriate personnel for correction
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Held weekly team meetings to inform team members on company news and updates.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Relationship Management (CRM)
Dezven Software Solution
09.2017 - 08.2018
- Worked on freelancer.com to take a project from foreign clients and develop the business for our organization
- Handled clients and provided them with daily updates about their projects
- Searched for projects on freelancer as per company requirements
- Read project descriptions and understood client requirements
- Created unique and eye-catching proposals related to client projects
- Sent prepared proposals to clients with proper project budgets
- Managed project milestones and provided daily updates to clients.
- Increased customer retention through proactive communication and relationship management.
- Strengthened client relationships by providing exceptional account management and meeting customer needs.
Education
Master of Business Administration [MBA] [LSCM] - Logistics Management
People's University Bhopal
Bhopal, India 11.2020 - 05.2022
Bachelor of Computer Applications (BCA) -
IES Group Of Education
Bhopal, India 05.2015 - 05.2019
Skills
Advanced Excel – Pivot Tables, Charts, Lookups, Power Query, and Power Pivot
Power BI – Extract Transform & Load [ETL], Data Modeling, DAX, Parameters, Publishing, Scheduled Refresh, Reports, and Dashboards
SQL – DQL, DML, DDL, Joins, Clauses (Where, Group by, Order by, Having), Aggregate functions, Logical operators
Teamwork and Collaboration
Adaptability and Flexibility
Business Development
Task Prioritization
Leading Team Meetings
Work Planning
Adaptability and Flexibility
FUNCTIONAL AREAS
- Data Analysis and Business Intelligence
- Client Servicing
- Data Visualization
- Sales
- Relationship Management
Certification
Microsoft Certified: Power BI Data Analyst Associate (PL-300), Microsoft, BAAE062B90EE62, https://learn.microsoft.com/en-us/users/rishabhsharma-3693/credentials/a8baae062b90ee62?ref=https%3A%2F%2Fwww.linkedin.com%2F
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Microsoft Certified: Power BI Data Analyst Associate (PL-300), Microsoft, BAAE062B90EE62, https://learn.microsoft.com/en-us/users/rishabhsharma-3693/credentials/a8baae062b90ee62?ref=https%3A%2F%2Fwww.linkedin.com%2F
08-2024
Master of Business Administration [MBA] [LSCM] - Logistics Management
People's University Bhopal
11.2020 - 05.2022
Customer Relationship Management (CRM)
Dezven Software Solution
09.2017 - 08.2018
Bachelor of Computer Applications (BCA) -
IES Group Of Education
05.2015 - 05.2019
Assistant Manager (VRM)
HDFC BANK
4 2023 - 12.2023
Team Leader
Dezven Software Solution
9 2018 - 2 2020