Rishabh Singh
New Delhi
Summary
My aim is to work innovatively for the organization and contribute to the fulfillment of the vision of the company. I aspire to work for an institution which offers career growth and a chance to learn and give me the opportunity to utilize my skill set for the progress of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Air India Sats in Vistara
Delhi
06.2019 - 10.2022
As a Customer service agent in airport reservation customer service, I specialize in efficiently managing reservation-related inquiries. My expertise includes handling booking modifications, addressing customer concerns, and ensuring a seamless travel experience. With strong communication skills and a focus on
precision, I contribute to the smooth operation of reservation services in the dynamic airport environment.
Sr. Representative(Operations)
Concentrix Daksh India Pvt. Limited
10.2022 - 04.2024
In my role as a senior representative in operations, I have extensive experience handling email and chat-based customer support. I excel in resolving inquiries efficiently, ensuring a positive customer experience. My skills include effective communication, problem-solving, and a strong understanding of operational processes.
- Maintained customer interaction and activity records in CRM system.
Education
Amadeus Course - Offline
India Travel& Tourism Institute
New Delhi03-2024
Graduation - B.COM (Prog)
Delhi University, School of Open Learning
05-2019
Gyan Sagar Public School
New Delhi, India03-2015
X -
Gyan Sagar Public School
03-2013
Skills
- Travel reservations
- Sales
- Problem-Solving
- Reservation Confirmation
- Amadeus knowledge
- altea knowledge
- Reissue & Reschedule
- Cancellation & changing PNR elements
- Issuance of EMD
- Minimum connecting Time
- OSI&SSR elements
Skill Sets
- Amadeus knowledge
- Altea knowledge
- Ms Word and Excel
Personal Information
- Passport Number: Y9847427
- Passport Date Of Issue: 10/10/2023
- Passport Place Of Issue: India
- Passport Expiry Date: 09/10/2037
- Father's Name: Ram Ugrah Singh
- Date of Birth: 09/13/1995
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
Languages
English
First Language
Hindi
Beginner
A1
Certification
- Having a basic course tutorial certificate from Udemy.
Timeline
Sr. Representative(Operations)
Concentrix Daksh India Pvt. Limited
10.2022 - 04.2024
Customer Service Agent
Air India Sats in Vistara
06.2019 - 10.2022
Amadeus Course - Offline
India Travel& Tourism Institute
Graduation - B.COM (Prog)
Delhi University, School of Open Learning
Gyan Sagar Public School
X -
Gyan Sagar Public School
Similar Profiles
EBRAHIM AINASEBRAHIM AINAS
Customer Service Executive - AISATS at Vistara Airlines, AIR INDIACustomer Service Executive - AISATS at Vistara Airlines, AIR INDIA
SHILIUM SHASTRANSUSHILIUM SHASTRANSU
Shift Supervisor(Asst. Manager)/Associate manager at Tata-Sia Airlines(VISTARA)/Air India Ltd.(TATA)Shift Supervisor(Asst. Manager)/Associate manager at Tata-Sia Airlines(VISTARA)/Air India Ltd.(TATA)
Khalid Bashir KhanKhalid Bashir Khan
Vice President - Terminal Ops/ Customer Services at Air India SATS Airport Services Private Limited (AISATS)Vice President - Terminal Ops/ Customer Services at Air India SATS Airport Services Private Limited (AISATS)
Mayur YadavMayur Yadav
Consultant at WHA Partners & Whitehawk Associates LLCConsultant at WHA Partners & Whitehawk Associates LLC
Ankit TanejaAnkit Taneja
Founder at Uphaar - Roohani EnterprisesFounder at Uphaar - Roohani Enterprises