Rishabh Singh
Operation Assistant Manager
Kanpur
Summary
Experienced and result-driven BPO professional with over 2.5 years of progressive experience in customer service, team supervision, and operations management at Teleperformance. Worked on TOPS : Framework of Teleperformance.
Received rewards and recognition for the exceptional success 4 times in tenure. Achieved 0% attrition for more than 6 months. Demonstrated ability to lead high-performing teams, manage KPIs effectively, and deliver exceptional customer experiences in Voice Process.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Operation Assistant Manager
Teleperformance
Jaipur
06.2025 - Current
- Led a team of 100-150 employees, driving an improvement in operational efficiency by 20% through effective KPI management and strategic team alignment.
- Implemented critical thinking and leadership skills to resolve client escalations swiftly, enhancing client satisfaction and retention.
- Collaborated with clients to accurately understand and fulfill requirements, resulting in a 15% increase in client approval ratings.
- Developed and maintained effective communication channels across the team, ensuring consistent delivery of high-quality customer service and time management within the team.
Supervisor
Teleperformance
Jaipur
10.2023 - 06.2025
- Monitored key performance indicators (KPIs) to assess team performance and identify areas for improvement.
- Led a team of employees to deliver high-quality service and achieve client satisfaction targets.
- Collaborated with upper management to develop and execute customer care policies that align with company goals.
- Received 4 times recognition for outstanding leadership and contribution to the organization.
Customer Service Associate
Teleperformance
Jaipur
09.2022 - 10.2023
- Maintained deep product knowledge to offer accurate information and proactive support across multiple channels (chat, email, phone).
- Managed approximately 120 chats / 40 Calls in a day.
- Consistently met or exceeded KPIs including First Contact Resolution (FCR), CSAT, and average handling time.
- Handled escalated issues with professionalism, resulting in positive outcomes and retention of key clients.
Education
Bachelor of Education - Mathematics
C.S.J.M. University
Kanpur, India 01.2021 - 01.2023
Bachelor of Science - Physics And Mathematics
C.S.J.M. University
Kanpur, India 01.2018 - 05.2021
Intermediate -
Onkareshwar Saraswati Vidya Niketan Inter College
Kanpur, India 04.2016 - 01.2017
Skills
Leadership & People Management: Performance Coaching & Feedback, Team Management and Supervision
Certification
Lean Six Sigma : Yellow Belt
Timeline
Operation Assistant Manager
Teleperformance
06.2025 - Current
Lean Six Sigma : Yellow Belt
10-2024
Supervisor
Teleperformance
10.2023 - 06.2025
Customer Service Associate
Teleperformance
09.2022 - 10.2023
Bachelor of Education - Mathematics
C.S.J.M. University
01.2021 - 01.2023
Bachelor of Science - Physics And Mathematics
C.S.J.M. University
01.2018 - 05.2021
Intermediate -
Onkareshwar Saraswati Vidya Niketan Inter College
04.2016 - 01.2017
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