Summary
Overview
Work History
Education
Skills
Current CTC
Hobbies and Interests
Languages
Certification
Timeline
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Rishabh Singhal

Rishabh Singhal

New Delhi

Summary

Dynamic customer service with a proven track record at Rytrak Utilities Pvt. Ltd. With over 6 years of rich experience, excelling in executive sales strategies and customer relationship management. Skilled in team leadership and process improvement, I consistently drive sales growth while fostering strong client connections. Committed to ethical practices and motivated to achieve outstanding results. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service ( Team Leader )

Rytrak Utilities Pvt. Ltd.
Pitampura
11.2018 - Current
  • Developed customer satisfaction strategies to improve service delivery outcomes.
  • Analyzed feedback to pinpoint areas for enhancement in customer service.
  • Coordinated interdepartmental communications to resolve customer issues efficiently.
  • Facilitated team meetings to evaluate performance and exchange insights.
  • Delivered knowledgeable, friendly service for routine inquiries and complaints.
  • Established rapport with customers and team members to foster a positive work environment.
  • Reviewed complaints to identify opportunities for refining service processes.
  • Supervised sales team on the floor, managing data and presenting new sales ideas.
  • Led a team of customer service representatives in daily operations.
  • Resolved complex customer issues through effective communication and problem-solving.
  • Collaborated with management to implement process improvements for efficiency.
  • Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
  • Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
  • Attended job training to sharpen skills and keep informed of new products.

Customer Service Executive

Aumento Enterprises
Patel Nagar
05.2018 - 11.2018
  • Company Overview: It was a BPO Industry for sales calls in Australia for Solar Panels Market.
  • Maintaining Customer Relation
  • Lead Generation
  • It was a BPO Industry for sales calls in Australia for Solar Panels Market.

Education

B'Com - Finance

Delhi University
New Delhi
10.2016

Senior Secondary - 12th Board - Commerce with Arithmetic

CBSE Board - Sarvodaya Vidyalaya
Rohini
03.2012

Skills

  • Executive sales strategies
  • Answering customer questions
  • Customer relationship development
  • Hardworking and self-motivated
  • Ethical and organized
  • Leadership and public speaking
  • Customer relationship management
  • Sales strategy development
  • Training and development
  • Process improvement

Current CTC

7.2 LPA

Hobbies and Interests

  • Vocalist and Music Playing
  • Professional Cricket
  • Motivating People
  • Bike Riding and Adventure Sports

Languages

  • HINDI, Professional Working Proficiency
  • ENGLISH, Full Professional Proficiency
  • HARYANVI, Native or Bilingual Proficiency

Certification

  • SAP (FICO) - 2019

Timeline

Customer Service ( Team Leader )

Rytrak Utilities Pvt. Ltd.
11.2018 - Current

Customer Service Executive

Aumento Enterprises
05.2018 - 11.2018

B'Com - Finance

Delhi University

Senior Secondary - 12th Board - Commerce with Arithmetic

CBSE Board - Sarvodaya Vidyalaya

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Rishabh Singhal