Rishabh Srivastava
NEW DELHI
Summary
Currently as Assistant Manager with more than 10 years of experience in strengthening compliance, improving processes & elevating output, quality & customer satisfaction. Extensive knowledge of operations & team handling.
Overview
12
12
years of professional experience
Work History
ASSISTANT MANAGER
WEB TECHNOLOGY PVT LTD
GURUGRAM
09.2021 - Current
- Currently working as AM for Team Management in Short Ticket Operations Department, Managing a team - From file logging to sending cases to disbursal stage on daily basis and proper handling during office hours. Maintains discipline and handles the affairs of the institute, co-ordinates with Credit, maintains good relations with internal
- Providing training to newly joined team members about the all process.
- Resolving customer queries routed via Team Care on Mail.
- Assessing Salaried/Self Employed cases, understanding of CIBIL report.
- Assessing clients’ financial status, analysis of financial statements.
- Doing customer PDs to evaluate the actual credit worthiness of a customer.
- Reviewing portfolio and suggest changes in policy.
- As received Case for Education Loan KYC Lead Id from I institute on Crm & mail also & update the current status same Lead Id & on mail once Final Decision done at our end.
- Data Entry of Customer basic details in CRM & DVU of Customer KYC(Check the correct KYC document as per rule laid down by RBI)
- Check customer Individual CIBIL & Eligibility with Bank statement &make final design & send to QC team for final checking.
- Once Case checked & final Approved by QC Team, make Customer Documentation (CAM, Agreement & Nach & Video KYC Process for Online process from Customer End) & update the final status on Lead Id.
- Once Customer Done Online Documentation, send case to Disbursal Team.
- Maintain all data on daily, weakly, and monthly basis and update the same to my senior.
SENIOR EXECUTIVE
TEAM LEASE (AXIS BANK)
NOIDA
06.2018 - 09.2021
- DVU of Business loan File (Check the correct KYC document as per rule laid down by RBI) & Data Entry in FINNONE
- Check customer Individual CIBIL & Prepared Excel Data of External Banking and Financial on software Perfuse or manual.
- Improving various manual processes and vendor attachments for Business Loan process improvements
- For quicker TAT of Credit and Field Investigations. Having responsibility of quality check of reports and credit rework activates.
- Responsible for managing the DLP manual booking of NSTP cases in to manual one and recommending it to credit teams for re-approvals.
- Providing first level recommendation for NSTP cases Approve or Declined.
- Maintain all data on daily, weakly, and monthly basis and update the same to my senior.
OPERATIONS OFFICER
T&M SERVICES CONSULTING PVT. LTD.
NOIDA
12.2011 - 10.2015
- Receive SR (Service Request) on Siebel software for all rectification related to customer account. check the same in banking software as BCIF, FINACLE, and retrieval software, for Rectify by concern team as required
- Receive mail from branch (as higher authority) for urgent A/C opening on scan basis and process the same as per above.
- If any query related to above, Co-Ordinate to processing team or my senior and follow the same on mail with personal comment to higher authority for further processing.
- Maintain all data on daily, weakly, and monthly basis and update the same to my senior.
Education
HIGH SCHOOL
UP BOARD01-2004
INTERMEDIATE
UTTAR PRADESH01-2006
BACHELOR OF ARTS
V.B.S. PURVANCHAL UNIVARSITY (UP)01-2010
BASIC COMPUTER (ADCA)
PRAYAGRAJ (UP)01-2009
Skills
- Good comprehension skill with a typing of 40 WPM
- Through basic knowledge of the MS Office tools
- Working Experience on Banking Software – CRM, BCIF, FINALCE, FINNONE, OMNI & JOCATA
- Basic Knowledge of Making Website on WordPress, Blogging, SEO, YouTube & Video Editing
- Product Knowledge
- Customer Relations
- Team motivation
- Workload Management
- Problem-solving aptitude
- Decision-Making
- Multitasking
- Positive Attitude
LANGUAGE
- ENGLISH
- HINDI
Timeline
ASSISTANT MANAGER
WEB TECHNOLOGY PVT LTD
09.2021 - Current
SENIOR EXECUTIVE
TEAM LEASE (AXIS BANK)
06.2018 - 09.2021
OPERATIONS OFFICER
T&M SERVICES CONSULTING PVT. LTD.
12.2011 - 10.2015
HIGH SCHOOL
INTERMEDIATE
BACHELOR OF ARTS
BASIC COMPUTER (ADCA)
Similar Profiles
Tushar Chandrashekar ShettyTushar Chandrashekar Shetty
Product & Technical Trainer at GDC Technology Pvt. LtdProduct & Technical Trainer at GDC Technology Pvt. Ltd
Krishna Teja TangaturiKrishna Teja Tangaturi
Director of Platform at XYZ Innovations Pvt. Ltd.Director of Platform at XYZ Innovations Pvt. Ltd.
Bhavesh PatilBhavesh Patil
Web Admin at Sellergize Web Technology Services Pvt LtdWeb Admin at Sellergize Web Technology Services Pvt Ltd