Rishabh Thapa
Ranchi
Summary
To obtain a challenging position in a dynamic organization where I can apply my skills and experience to contribute towards the growth and success of the company.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Specialist
Mercer Consulting (India) Private Limited
09.2022 - Current
- Became the SPOC for entire Ireland process improvement
- Promoted in 1 year from Specialist to Senior Specialist
- Collaborated with different teams to identify process gaps and areas for enhancement
- Designed and implemented new processes to boost efficiency
- Provided training and support to team members on new processes
- Cleared LIA Part I Certification, qualified Financial advisor
- Conducted regular process audits for compliance
- Contributed to the development of new projects to improve business processes
- Conducted system and process training for new joiners
- Received appreciation from onshore counterpart for DAP project.
Specialist
Mercer Consulting (India) Private Limited
05.2021 - Current
- Worked on Mercer Ireland pension plan and Ireland pension shares including both DB and DC cases
- Handled Just ask and broker queries
- Prepared mailing letters for pensioners
- Created admin report for consultants
- Worked on multiple processes for new transition under various team managers
- Streamlined processes to enhance efficiency and productivity
- Assisted team and managers in process improvement
- Executed multiple projects to enhance business processes.
Senior Process Analyst
Gallagher Service Center LLP
04.2016 - 03.2021
- Handled claim handling, support, and quality check for Resolution managers
- Worked on various processes including Medical Bill Error correction, Claim coding, Medicare, Personal Line Insurance, Risk/Data-Analytics, Claim Set Up, and RM assistance
- Analyzed reports and initiated appropriate action plans
- Identified best practices and process re-engineering opportunities
- Trained team members and directed work assignments
- Ensured high accuracy and TAT maintenance for the team
- Coordinated training and SOP updates for the team.
Education
Commerce -
Dr. C.V. Raman University
Intermediate - undefined
International Public School
Matriculation - undefined
D.A.V Public School Gandhi Nagar
Skills
Expertise in claim handling in Insurance industry
Effective communicator with good analytical and problem-solving skills
Proficient in managing & leading teams for providing customer service and achieving SLA
Projects And Achievements
- Reduced effort in Medical Coding through automation
- Streamlined work assignments and dispatch report processes
- Completed 4 High impact projects and multiple kaizens
- Awarded with 4 Quarterly awards and multiple spot awards
- Won Best High Impact Project on effort utilization
- Completed various training programs including communication, excel, business ethics, and Lean Management
Personal Information
- Date of Birth: 05/26/1993
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby state that the above-mentioned information is true to the best of my knowledge and intentions.
Timeline
Senior Specialist
Mercer Consulting (India) Private Limited
09.2022 - Current
Specialist
Mercer Consulting (India) Private Limited
05.2021 - Current
Senior Process Analyst
Gallagher Service Center LLP
04.2016 - 03.2021
Commerce -
Dr. C.V. Raman University
Intermediate - undefined
International Public School
Matriculation - undefined
D.A.V Public School Gandhi Nagar