Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic
Rishabh Tiwari

Rishabh Tiwari

Noida

Summary

Highly motivated and results-driven professional with 10+ years of experience in Social & Community Management, Data Analysis, Content Development, and Project Management. Dedicated to identifying trends, analyzing data, generating reports, and increasing brand awareness through unique and innovative strategies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Social & Community Engagement Specialist

Adobe Systems
Noida
12.2016 - Current
  • Demonstrated the power of the digital experience by managing social media accounts and communities for Adobe XD and InDesign.
  • Developed strategies for enhancing community engagement and customer satisfaction.
  • Utilized my analytical skills in Adobe Analytics, Lithium & Clara Bridge to share critical insights with stakeholders.
  • Collaborated with content and product team to improve product performance.
  • Created and reviewed content for featured posts and announcements on product communities.
  • Engaged with Customers/Partners/ACPs daily/weekly/monthly to foster a strong community.
  • Researched and analyzed data related to the impact of past initiatives on the community.
  • Drafted reports outlining progress made towards meeting departmental goals.
  • Compiled information into meaningful reports that could be used by stakeholders.
  • Designed dashboards and visualizations to display insights from data analysis projects.
  • Developed and maintained data analysis reports to identify trends, patterns, and correlations.
  • Gathered and organized raw data from multiple sources for further analysis.

IT Analyst

HCL
Noida
10.2013 - 12.2016

Project 1: British Telecom (24 Months)

  • Worked as a Technical Support Executive responsible for excellent customer experience for British Telecom users.
  • Managed Tier 2 case escalations and support team members as a Coach/Subject Matter Expert.
  • Conducted real-time support and training and analyzed reports and feedback to optimize processes.

Project 2: ExxonMobil (11 Months)

  • Worked as an IT Analyst providing Global Infrastructure Support for ExxonMobil's operations.

Education

Bachelor of Technology - Electrical & Electronics Engineering

Uttar Pradesh Technical University
Lucknow
2013

12th - Science

Bishop George School & College
Allahabad
2009

10th - Science

Bishop George School & College
Allahabad
2007

Skills

  • Product Management & Strategic Planning-
  • Data Analytics - Enabled on Adobe Analytics
  • Data Analysis
  • Social & Community Management
  • Social & Community Engagement
  • Content Development
  • Project Management
  • A/B Testing and Optimization
  • Customer Relationship Management
  • Team Leadership and Collaboration
  • ChatGPT
  • Analytical and Critical Thinking
  • Usability Testing
  • Data Visualization
  • Problem-Solving Abilities
  • Statistical Analysis

Accomplishments

  • Spearheaded a successful project to increase help article consumption, conducting comprehensive research and data analysis to identify customer pain points.
  • Implemented a strategic solution by incorporating videos into high-volume articles, resulting in a remarkable 7% surge in views within a week.
  • Leveraged video content to enhance SEO rankings, effectively boosting the overall visibility and reach of the articles.
  • Developed and managed Adobe Analytics dashboards for various Adobe products, providing real-time data insights. These dashboards facilitated the Social and Product teams in monitoring volume drivers, enabling proactive measures for product enhancement.

Affiliations

  • As a hobby, I enjoy playing online games, which not only provides entertainment but also fosters strategic thinking, teamwork, and problem-solving skills. Engaging in online gaming allows me to unwind and connect with friends from around the world in virtual environments.

Certification

  • Completed a training on " Presenting Data Effectively to Inform and Inspire"
  • Completed Adobe Analytics essentials from LinkedIN learning and UDEMY.
  • Completed a training on " How to Research and Write Using Generative AI Tools"
  • InDesign 2020 Essential Training
  • Adobe XD Essential Training: Prototype and Share (2018)

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Social & Community Engagement Specialist

Adobe Systems
12.2016 - Current

IT Analyst

HCL
10.2013 - 12.2016

Bachelor of Technology - Electrical & Electronics Engineering

Uttar Pradesh Technical University

12th - Science

Bishop George School & College

10th - Science

Bishop George School & College

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Rishabh Tiwari