Rishabh Tripathi
Training
Summary
Dedicated Training Coordinator familiar with supporting training operations and facilitating communication between stakeholder and my team. Knowledgeable about identifying needs and mapping out improvement plans. Bringing 6+ years of experience in customer service and training. Qualified Training Coordinator with 6 years of experience into customer service. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation.
Overview
6
6
years of professional experience
Work History
Senior Training Coordinator
NIIT LTD
11.2019 - Current
- 1: Assisting clients with the training administration issues/queries via phone, e-mail & and chat
- 2: Managing tickets of Rio Tinto clients
- 3: Generate daily / weekly reports for the client on Microsoft Excel Profile Summary
- 4: Gather additional information about the reported issues
- 5: Perform training management activities on the Learning Management Systems
- 6: Performing all the activities in RTTMS (LMS), RTBS (SAP), Cornerstone and Power Bi tools of Rio Tinto
- 7: We also do content uploads, i.e., review content, production of content on backend
- Training new joiners and providing all the relevant downloads.
Sales Officer
Spectra net
04.2019 - 11.2019
- I was into B2B sales where my job was to acquire and on-board new business clients to use our broadband or lease line connection.
Training Coordinator
NIIT Technologies
05.2018 - 04.2019
- Data Entry
- Resolving clients issues/queries through emails, chats or calls.
Education
MBA/PGDM( Marketing ) - undefined
Institute of Business Management and Research (IBMR)
B.Com( Commerce ) - undefined
Integral University, Lucknow
Skills
Team Leading/Handling
Client Management
Training delivery
Employee Coaching and Mentoring
Feedback Analysis
Verbal and written communication
Schedule Coordination
Leadership training
Feedback gathering
Proficient in SAP
MS Excel (Advance)
Power Bi (Basic)
Project Management
Learning Management Systems
Marketing
Typing
Disclaimer
I hereby certify that the information provided in this resume is accurate and true to the best of my knowledge.
Accomplishments
1- Employee of the month and year award as a senior coordinator.
Timeline
Senior Training Coordinator
NIIT LTD
11.2019 - Current
Sales Officer
Spectra net
04.2019 - 11.2019
Training Coordinator
NIIT Technologies
05.2018 - 04.2019
MBA/PGDM( Marketing ) - undefined
Institute of Business Management and Research (IBMR)
B.Com( Commerce ) - undefined
Integral University, Lucknow