Rishabh Tripathi
Training
Summary
Dedicated Training Coordinator familiar with supporting training operations and facilitating communication between stakeholder and my team. Knowledgeable about identifying needs and mapping out improvement plans. Bringing 6+ years of experience in customer service and training. Qualified Training Coordinator with 6 years of experience into customer service. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation.
Overview
6
6
years of professional experience
Work History
Senior Training Coordinator
NIIT LTD
11.2019 - Current
- 1: Assisting clients with the training administration issues/queries via phone, e-mail & and chat
- 2: Managing tickets of Rio Tinto clients
- 3: Generate daily / weekly reports for the client on Microsoft Excel Profile Summary
- 4: Gather additional information about the reported issues
- 5: Perform training management activities on the Learning Management Systems
- 6: Performing all the activities in RTTMS (LMS), RTBS (SAP), Cornerstone and Power Bi tools of Rio Tinto
- 7: We also do content uploads, i.e., review content, production of content on backend
- Training new joiners and providing all the relevant downloads.
Sales Officer
Spectra net
04.2019 - 11.2019
- I was into B2B sales where my job was to acquire and on-board new business clients to use our broadband or lease line connection.
Training Coordinator
NIIT Technologies
05.2018 - 04.2019
- Data Entry
- Resolving clients issues/queries through emails, chats or calls.
Education
MBA/PGDM( Marketing ) - undefined
Institute of Business Management and Research (IBMR)
B.Com( Commerce ) - undefined
Integral University, Lucknow
Skills
Team Leading/Handling
Disclaimer
I hereby certify that the information provided in this resume is accurate and true to the best of my knowledge.
Accomplishments
1- Employee of the month and year award as a senior coordinator.
Timeline
Senior Training Coordinator
NIIT LTD
11.2019 - Current
Sales Officer
Spectra net
04.2019 - 11.2019
Training Coordinator
NIIT Technologies
05.2018 - 04.2019
MBA/PGDM( Marketing ) - undefined
Institute of Business Management and Research (IBMR)
B.Com( Commerce ) - undefined
Integral University, Lucknow
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