Rishabh Tripathi
Pune
Summary
Results-driven Assistant Manager with 9+ years of progressive experience in global shared services, operations management, and financial process optimization within logistics and accounting domains. Proven expertise in large-scale team leadership (up to 60 FTEs), P&L migration, cost optimization (100K Monthly & Additonal $220K+ savings), KPI governance, and stakeholder management across US and global markets. Adept at driving process migrations, automation, compliance, and continuous improvement while building high-performance teams and scalable operating models.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Shipco It
Pune
01.2025 - Current
- Lead 60+ team members across shifts, ensuring seamless daily operations and business continuity.
- Traveled to the United States (NYC and LA) to analyze the P&L process, and led its migration to the Pune Shared Services Center, achieving monthly cost savings of $100,000.
- Identified and resolved post-migration inefficiencies, delivering additional savings of $120,000 within one quarter.
- Designed and executed a structured migration roadmap for new processes, ensuring smooth transitions, and minimal risk.
- Prepare and present monthly billing, TAT, and volume vs. accuracy reports during weekly and monthly stakeholder calls.
- Partner with senior leadership to track KPIs, SLAs, productivity, and accuracy metrics.
- Drive budget management and cost-control initiatives, contributing to sustained operational efficiency.
- Foster a high-engagement team culture through open communication, conflict resolution, and feedback mechanisms.
- Designed and rolled out end-to-end training programs to upskill teams, and support process stability.
- Improved productivity through resource optimization and workflow redesign.
- Mentor junior leaders and high-potential team members, supporting career progression.
- Contribute to policy formulation and management decisions through operational insights.
- Ensure compliance with daily deliverables by supervising leads and frontline staff.
- Participate in internal and external trainings, and leadership forums, to stay aligned with best practices.
Senior Team Leader
Shipco It
Pune
01.2022 - 12.2024
- Managed operations across TMS (Trucking Management System), FBAP (Freight Bills Audit and Payment), Foreign Accounting Department (FAD) And Invoice processing team for AMRO, EURO with 40 FTEs
- Led and developed a high-performing accounting team, promoting collaboration and accountability
- Ensured accuracy, completeness, and timeliness of all the processes
- Oversaw month-end and year-end close processes, meeting strict reporting deadlines
- Maintained compliance with regulatory requirements, SOX controls, and internal policies
- Partnered with senior management on financial planning and operational strategy
- Implemented process improvements that enhanced efficiency and reporting accuracy
- Drove automation initiatives, delivering savings equivalent to 8 FTEs
- Served as primary liaison for internal and external stakeholders
- Developed process flows, root cause analyses, and preventive action plans (CAPA)
- Contributed to special projects aligned with organizational growth objectives
Team Leader
Shipco It
Pune
01.2021 - 12.2021
- Led a team of 25 associates, managing daily operational delivery
- Monitored performance against KPIs and SLAs, providing detailed reports to management
- Ensured seamless shift operations and adherence to delivery timelines
- Analyzed customer complaints and escalations using RCA methodologies
- Supported Assistant Team Leads and team members to drive operational improvements
- Assisted with hands-on execution during peak volumes
- Addressed employee concerns in coordination with management, supporting structured evaluations
- Supported implementation of operational initiatives to meet business targets
- Participated in trainings, management meetings, and stakeholder discussions
Assistant Team Leader
Shipco It
Pune
01.2019 - 12.2020
- Managed a team of 10 members, ensuring effective day-to-day operations and maintaining productivity standards. -
Conducted training sessions for new hires and refresher courses for existing team members to enhance skills and
performance
- Monitored daily responsibilities of team members during assigned shifts, ensuring tasks were completed efficiently and
accurately
- Supported the team in achieving positive outcomes by providing guidance and fostering a collaborative work
environment
- Collaborated with Team Leaders, Assistant Managers, and Managers to track performance against KPIs and reported
outcomes to management
- Assisted team members with specific tasks and responsibilities as needed to meet business demands, enhancing workflow
and efficiency
- Engaged with stakeholders through calls to discuss process improvements and align business objectives
Account Executive
Shipco It
Pune
08.2017 - 12.2018
- Audited and validated freight bills to ensure accuracy, completeness, and compliance with company policies
- Processed, reviewed, and approved/disputed invoices based on detailed financial analysis
- Managed vendor reconciliations, ensuring accurate payment records and timely resolution of discrepancies
- Performed intercompany reconciliations, resolving variances and maintaining balanced accounts across entities
- Executed bank reconciliations, investigating and clearing unmatched transactions
- Handled invoice processing and approvals for AMRO and EURO transactions in compliance with regional accounting standards
- Managed employee expense processing, ensuring adherence to policy and timely reimbursements
- Supported month-end and year-end closing activities, ensuring accurate financial reporting within tight deadlines
- Assisted in maintaining accounting documentation and audit trails to support internal and external audits
Quality Analyst
Wipro Limited
Pune
11.2015 - 08.2017
- Conducted quality audits across multiple teams
- Identified gaps and improvement opportunities through audit analysis
- Implemented corrective actions with cross-functional teams
- Developed and tracked quality metrics to improve service delivery
Education
M.Com - Commerce
Jain University
Banglore12-2024
B.Com - Commerce
Savitribai Phule, Pune University
Pune04-2016
HSC - Commerce
Central Academy
Rewa05-2012
SSC - Gender Studies
Central Academy
Rewa05-2010
Skills
- Operations & Shared Services Management
- Process Migration & Optimization
- Cost Reduction & Budget Control
- KPI, SLA & Performance Governance
- Stakeholder & Client Management
- Process Improvement & Automation
- Record to Report (R2R)
- Reconciliations (intercompany, bank, vendor)
- Invoice Processing & Approvals
- Employee Expense management
- Financial Operations & Reporting
- Root Cause Analysis
- Compliance & Internal Controls
- Power BI (dashboards and reporting)VLOOKUP/XLOOKUP, Data Analysis)
- Team Leadership & Talent Development
- Advanced Excel (Pivot Tables,
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Beginner (A1)
A1
Timeline
Assistant Manager
Shipco It
01.2025 - Current
Senior Team Leader
Shipco It
01.2022 - 12.2024
Team Leader
Shipco It
01.2021 - 12.2021
Assistant Team Leader
Shipco It
01.2019 - 12.2020
Account Executive
Shipco It
08.2017 - 12.2018
Quality Analyst
Wipro Limited
11.2015 - 08.2017
M.Com - Commerce
Jain University
B.Com - Commerce
Savitribai Phule, Pune University
HSC - Commerce
Central Academy
SSC - Gender Studies
Central Academy