Summary
Overview
Work History
Education
Skills
sections.external_links.name
Certification
Languages
Projects
Affiliations
Accomplishments
Extra Curricular Activities
Timeline
Rishabh Wadhwa

Rishabh Wadhwa

New Delhi

Summary

Hello, I am a Marketing and Human Resource Enthusiast with overall experience of about 9 Months. Recently completed PGDM (Marketing) from Welingkar Institute of Management Development and Research, Bangalore. I wish to work in an organization where I can execute my skills and knowledge to deliver value added results as well as further enhance my learning and develop my career in the field of Marketing & Retail Management. I am a reliable team player, high on integrity and grit, seeking for a challenging position in Human Resource, Customer Service Department, Sales and Marketing, General Administration, so that it can add value to an organization with the help of my education, experience and knowledge such that to develop marketing and sales, Human Resource career by learning in a professional dynamic environment. I aspire to be a successful 'marketing/business development executive ' who is touted as not just as a successful professional but a dependable individual, a people's person and a no -nonsense person. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. . Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Management Trainee

ICICI Securities
New Delhi
05.2023 - 02.2024
  • Provided customer service support for account opening, deposits, withdrawals and loan applications
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns
  • Created marketing materials and presentations for prospective clients
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels
  • Analyzed market trends and identified potential new customers through research activities
  • Evaluated customer feedback to identify areas of improvement in products or services offered
  • Generated reports regarding customer interactions, performance metrics, revenue goals
  • Developed strategies to attract new customers while retaining existing ones
  • Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives
  • Assessed customer requirements on an ongoing basis in order to provide tailored solutions
  • Ensured compliance with relevant laws and regulations when dealing with customers
  • Maintained accurate records of all client interactions within the company's CRM system
  • Resolved escalated customer issues efficiently and effectively within established timelines
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas
  • Facilitated the resolution of disputes between customers and the organization in a professional manner
  • Developed processes for tracking key performance indicators such as customer retention rates and overall satisfaction scores
  • Achieved client loyalty through quality, productivity, service and proactive management
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills
  • Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction
  • Developed marketing plan based on client data to acquire new relationships and expand existing ones
  • Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues
  • Collaborated with various departments to improve communication and deliver individualized customer solutions
  • Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquiries
  • Addressed inquiries from clients and department team members
  • Developed strategic plan for client relationships, proactively consulting with senior individuals and anticipating needs
  • Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships
  • Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges
  • Monitored competitive and marketplace trends impacting client satisfaction to keep ahead of developments and implement response plan
  • Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests
  • Drafted sales management reports identifying clients at risk and analyzing quality of service and implementation of new strategies
  • Provided information on technology resources to improve client financial well-being
  • Analyzed competitors and market trends to facilitate business growth
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.

Marketing Intern

Insplore Consultants
New Delhi
06.2022 - 08.2022
  • Studied various factors influencing Customer Investment Decisions in Life Insurance
  • Studied and analyzed the impact of various demographic factors on Customer's life
  • Evaluated the preferences of the customers while taking life insurance investment decisions
  • Studied & ranked the factors responsible for the selection of life insurance as an investment option
  • Offered suggestions for popularizing life insurance among the public at large.

Internship/Volunteer

Times of India (Teach India)
New Delhi, India
08.2014 - 12.2015
  • Taught spoken English to underprivileged youth as part of the Teach India CSR initiative
  • Designed curriculum and trained learners in collaboration with British Council
  • Built a bridge between learners and potential employers to facilitate employability.

Marketing Research Intern

Guide My Treatment
New Delhi
06.2013 - 07.2013
  • Created leads and enrolled patients for appointments with doctors through Guide My Treatment
  • Established partnerships with pharmaceutical stores and chemist shops
  • Promoted Guide My Treatment on social media platforms
  • Prepared monthly reports using statistical tools on MS-Excel.

Education

MBA - Marketing (E-Business)

Welingkar Institute of Management, Bengaluru, Karnataka
09.2021 - 04.2023

Bachelor of Arts - Economics

Ambedkar University , Delhi, National Capital Territory of Delhi
08.2011 - 05.2014

High School Diploma - Science with Economics

V.V DAV Public School Vikaspuri, Delhi, National Capital Territory of Delhi
04.2010 - 05.2011

SSC (10th Standard) -

V.V DAV Public School Vikaspuri, Delhi, National Capital Territory of Delhi
04.2008 - 05.2009

Subjects: General Subjects (Eng, Maths, Science)

Skills

  • Communication and Interpersonal Skills
  • Leadership Skills
  • MS Office skills (Microsoft Excel, World, PowerPoint, One Note)
  • Excel proficiency
  • Business writing
  • Cross-functional communication

Certification

  • Certified Six Sigma Executive Green Belt Course from Henry Harvin.
  • Global Online Certification on Business and Operations Analytics 2022.
  • Volunteering/Internship Certificate from Teach India-English for Employability.

Languages

Hindi
Fluent
English
Advanced
Punjabi
Advanced

Projects

  • GCL (Global Citizen Leadership Project), To assess the brand commitment of the retailers towards Haier Refrigerators., To check whether retailers are promoting Haier brand properly., To recognize the retailer who are manipulating the customers against Haier Products & making them buy competitor's product.
  • SIRP (Summer Internship Research Project), Impact of Digital Marketing on Consumer Buying Behavior and E-Commerce.
  • Live Project with SVR Group, Domain - Digital Marketing Strategy.
  • Project on 2008 Financial Crisis and Monetary Policy of India

Affiliations

  • Cricket
  • Listening to Music
  • Dancing
  • Networking
  • Travelling

Accomplishments

  • Founder and Core Member of Economics Society in Graduation
  • Class Representative (SFC-Student Faculty Coordinator) in Graduation for 2 Years.
  • Received Scholarship in 1st,4th and 6th Semester in Graduation.
  • Secured Scholarship in 12th and 10th Standard for scoring more than 85% in Top 4 Subjects.
  • Secured Scholarship in 10th Standard for scoring more than 92 in Sanskrit in Board Exams and secured Scholarship in 12th Standard for scoring more than 95 in Economics in Board Exams.
  • Member of Management Council, We School Bengaluru.
  • Member of the Social Media Team of the Finance Club of We School Bangalore.
  • PR Editor in Rotaract Club of Welingkar Bangalore.
  • Won the Debate Competition in 8th Standard.
  • Participated in DAV-MUN (Modern United Nations) .
  • Was part of the runner-up team of the Intra School Competition G-3 Summit organised by my School, DAV Vikaspuri.

Extra Curricular Activities

  • College's Annual Fest

1. Managed and Supervised the College's Annual Fest Decoration and Design and Catering Department in the Second Year and Managed the Security Department in the Third Year.

  • Cricket Team

1. Vice- Captain of School Cricket Team and Captain of College Cricket Team.

  • Relay Race

1. I secured first position in Relay Race along with my team members in 2013.

  • Inter College Dance Competition (Group Dance)

1. I performed (dancing) at the Inter College Dance Competition (Group Dance), and represented my college, though we didn't win but got a participation certificate for it at our College's Annual Fest (2012-13).




Timeline

Management Trainee - ICICI Securities
05.2023 - 02.2024
Marketing Intern - Insplore Consultants
06.2022 - 08.2022
Welingkar Institute of Management - MBA, Marketing (E-Business)
09.2021 - 04.2023
Internship/Volunteer - Times of India (Teach India)
08.2014 - 12.2015
Marketing Research Intern - Guide My Treatment
06.2013 - 07.2013
Ambedkar University - Bachelor of Arts, Economics
08.2011 - 05.2014
V.V DAV Public School Vikaspuri - High School Diploma, Science with Economics
04.2010 - 05.2011
V.V DAV Public School Vikaspuri - SSC (10th Standard),
04.2008 - 05.2009
  • Certified Six Sigma Executive Green Belt Course from Henry Harvin.
  • Global Online Certification on Business and Operations Analytics 2022.
  • Volunteering/Internship Certificate from Teach India-English for Employability.
Rishabh Wadhwa