Rishabh Bharadwaj
Jaipur
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
11
11
years of professional experience
Work History
Director of Operations
International Tricket Association
Jaipur
05.2025 - Current
- Oversaw daily operations to ensure smooth workflow and adherence to standards.
- Developed and implemented operational strategies to enhance organizational efficiency.
- Fostered a culture of teamwork and communication among diverse operational teams.
- Resolved conflicts and challenges within the organization through effective mediation strategies.
- Created policies and procedures for improved workflow processes.
- Worked with management team to develop operational goals aligned with business strategy.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Organized and oversaw work schedules of departmental managers.
Marketing and Operations Manager
Cricket Academy of Pathans
04.2022 - 04.2025
- Handling day-to-day marketing and operations.
- Approached universities, colleges, and schools to explain our franchise structure and tie up with good prospects.
- I opened five franchises during my tenure with CAP.
- Responsible for high-investment franchise sales.
- Responsible for customer relations.
- Responsible for the operations and smooth running of existing academies.
- Handling social media marketing.
- Managed event planning.
- Handled press conferences and media coverage for a new academy launch.
- Responsible for pan-India marketing and promotion of our existing academies.
- Created schedule.
- Coaching and training of new staff.
Manager
Cultfit Healthcare
Mumbai
09.2020 - 03.2022
- Responsible for day to day operations & smooth run of the branches under me
- Responsible for franchise & membership sales
- Managed event planning
- Created schedule
- Responsible for customer relations
- Handled marketing and sales
- Managing trainers and housekeeping staff
- Training of new employees for the centers under me
Senior Process Associate
Sathya Technologies
Pune
11.2014 - 12.2018
- Worked for a international voice process and was responsible to send press releases and news information to UK and US based news anchors/presenters and as well to the news outlets
- Handled a team of 16 customer care executives
- Responsible for call quality and coaching
- Handled escalations
- Experienced professional in both inbound and outbound process
Education
MBA - Sports Management
Nest Academy Of Sports Management
Mumbai01.2022
Bachelor of Science - Hotel & Administration Management
Punjab Technical University
Jaipur01.2015
12th - Commerce
Rajasthan Board
Jaipur01.2009
10th - Commerce
CBSE Board
Jaipur01.2006
Skills
- Market knowledge and marketing campaigns
- Online and offline marketing strategies
- Media relations management
- Franchise and membership sales
- Strategic planning
- Customer service excellence
- Presentation delivery skills
- Verbal and written communication
- Leadership and management expertise
- Negotiation techniques
- Process optimization and startup
- Policy development and implementation
- Resource allocation management
- Training and development programs
- Problem-solving and root cause analysis
- Team leadership and collaboration
- Customer relationship management
Personal Information
- Date of Birth: 10/02/89
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Hindi
- English
Significant Strengths
- Proficient with common office applications like MS Word, Outlook, Excel, PowerPoint, etc
- A dedicated and committed worker with a passion for learning
- Interpersonal skills
- Effective communication
- Work ethic
- Listening skills
- Punctuality
- Writing skills
- Time management
Timeline
Director of Operations
International Tricket Association
05.2025 - Current
Marketing and Operations Manager
Cricket Academy of Pathans
04.2022 - 04.2025
Manager
Cultfit Healthcare
09.2020 - 03.2022
Senior Process Associate
Sathya Technologies
11.2014 - 12.2018
MBA - Sports Management
Nest Academy Of Sports Management
Bachelor of Science - Hotel & Administration Management
Punjab Technical University
12th - Commerce
Rajasthan Board
10th - Commerce
CBSE Board