RISHABH JAIN

To maintain Pre & Post Flight Documents, Obtain FIC & ADC from ATS unit & Obtain MET,TAF, NOTAM, MEL & CDL etc. folder while assisting Flight Dispatcher in flight planning.

• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Created and enforced detailed organization processes to increase quality and service standards.
• Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Guided aircraft into and out of parking positions using hand signals.
• Transferred luggage from aircraft to collection areas safely using Tow trucks & Baggage Trolleys.
• Coordinated ground crew activities to complete objectives on schedule.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Load & Trim License approved by DGCA for Airbus 320, Airbus 321 & ATR 72.

• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Handled customer inquiries and suggestions courteously and professionally.
• Load & Trim License approved by DGCA for Boeing 737-700, Boeing 737-800,Boeing 737-900ER & Dash Q400 next generation.