Rishabh Kumar Sharma
Customer Service Agent
Dehradun
Summary
I have 7+ years of work experience working at different profiles such as Customer Care Executive, Team Leader, Guest Relationship Executive, Physical Auditor, Relationship Manager & Area Sales Manager. Looking for a challenging role to utilize my skills.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Agent
Qatar Airways
Ahmedabad
01.2023 - Current
- Responsibilities includes new booking, rebooking, quoting correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds.
- Sell, up-sell and cross-sell Qatar Airways products and services to customer.
Guest Relations Executive
Barbeque Nation Hospitality LTD
02.2017 - 06.2020
- Telephonic & Live interaction with the guest to build a relation.
- Responding to guests needs and anticipating their unstated ones.
- Ensuring and providing flawless, upscale, professional and high class guest service experiences.
Relationship Manager
WhiteHat Junior Education Technology PVT LTD
09.2020 - 08.2021
- Providing support to teachers and students was key responsibility.
- Technical and non-technical support to assigned students and teachers.
- My responsibilities also include sharing monthly progress with parents and PTM.
Area Sales Manager - B2B
Infinity Learn by Chaitanya Group
05.2022 - 12.2022
- Determine needs to provide information on suitable products and services.
- Perform targeted prospecting and networking to acquire new clients.
- Sales pitches to promote products and services of company Showing road map of product profitability.
- Study competitor to identify next strategies and area requiring improvement.
- Document orders and facilitates deliveries following special requests of customers to increase loyalty and retention.
Team Leader
Surevin BPO Services PRV LDT
10.2014 - 11.2015
- Built strong relationships with customers through positive attitude and attentive response.
- Mentor and guide team to foster proper completion of assigned duties.
Education
High School Diploma -
KM Convent Higher Secondary School
Bhopal, IndiaBachelor of Computer Applications -
Vikramaditya Institute of Computer Science & Tech
Bhopal, India 04.2001 -
Skills
Customer service management
Team Work
Communication
Problem Solving
Ownership
Punctual
Father Name
Mr. Vijay B Benjamin
Mother Name
Mrs. Meena Sharma
Languages Known
Hindi, English
Strengths
Self Possessed, Courageous, Hardworking
Marital Status
Unmarried
Personal Information
- Date of Birth: 03/07/95
- Gender: Male
- Nationality: Indian
Achievements
Selection in Qatar Airways
Highest Sales Achievement in Qatar Airways
Promoted as Team Leader in 2 Months
Extra Miler
Basket Ball Winner Up - Clusters
Certification
Amadeus Reservation System
Timeline
Customer Service Agent
Qatar Airways
01.2023 - Current
Area Sales Manager - B2B
Infinity Learn by Chaitanya Group
05.2022 - 12.2022
Relationship Manager
WhiteHat Junior Education Technology PVT LTD
09.2020 - 08.2021
Guest Relations Executive
Barbeque Nation Hospitality LTD
02.2017 - 06.2020
Team Leader
Surevin BPO Services PRV LDT
10.2014 - 11.2015
Bachelor of Computer Applications -
Vikramaditya Institute of Computer Science & Tech
04.2001 -
High School Diploma -
KM Convent Higher Secondary School