Summary
Overview
Work History
Education
Skills
Father Name
Mother Name
Languages Known
Strengths
Marital Status
Personal Information
Achievements
Certification
Timeline
Generic

Rishabh Kumar Sharma

Customer Service Agent
Dehradun

Summary

I have 7+ years of work experience working at different profiles such as Customer Care Executive, Team Leader, Guest Relationship Executive, Physical Auditor, Relationship Manager & Area Sales Manager. Looking for a challenging role to utilize my skills.

Overview

10
10
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Customer Service Agent

Qatar Airways
Ahmedabad
01.2023 - Current
  • Responsibilities includes new booking, rebooking, quoting correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds.
  • Sell, up-sell and cross-sell Qatar Airways products and services to customer.

Guest Relations Executive

Barbeque Nation Hospitality LTD
02.2017 - 06.2020
  • Telephonic & Live interaction with the guest to build a relation.
  • Responding to guests needs and anticipating their unstated ones.
  • Ensuring and providing flawless, upscale, professional and high class guest service experiences.

Relationship Manager

WhiteHat Junior Education Technology PVT LTD
09.2020 - 08.2021
  • Providing support to teachers and students was key responsibility.
  • Technical and non-technical support to assigned students and teachers.
  • My responsibilities also include sharing monthly progress with parents and PTM.

Area Sales Manager - B2B

Infinity Learn by Chaitanya Group
05.2022 - 12.2022
  • Determine needs to provide information on suitable products and services.
  • Perform targeted prospecting and networking to acquire new clients.
  • Sales pitches to promote products and services of company Showing road map of product profitability.
  • Study competitor to identify next strategies and area requiring improvement.
  • Document orders and facilitates deliveries following special requests of customers to increase loyalty and retention.

Team Leader

Surevin BPO Services PRV LDT
10.2014 - 11.2015
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentor and guide team to foster proper completion of assigned duties.

Education

High School Diploma -

KM Convent Higher Secondary School
Bhopal, India

Bachelor of Computer Applications -

Vikramaditya Institute of Computer Science & Tech
Bhopal, India
04.2001 -

Skills

Customer service management

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Father Name

Mr. Vijay B Benjamin

Mother Name

Mrs. Meena Sharma

Languages Known

Hindi, English

Strengths

Self Possessed, Courageous, Hardworking

Marital Status

Unmarried

Personal Information

  • Date of Birth: 03/07/95
  • Gender: Male
  • Nationality: Indian

Achievements

Selection in Qatar Airways

Highest Sales Achievement in Qatar Airways

Promoted as Team Leader in 2 Months

Extra Miler

Basket Ball Winner Up - Clusters


Certification

Amadeus Reservation System

Timeline

Customer Service Agent

Qatar Airways
01.2023 - Current

Area Sales Manager - B2B

Infinity Learn by Chaitanya Group
05.2022 - 12.2022

Relationship Manager

WhiteHat Junior Education Technology PVT LTD
09.2020 - 08.2021

Guest Relations Executive

Barbeque Nation Hospitality LTD
02.2017 - 06.2020

Team Leader

Surevin BPO Services PRV LDT
10.2014 - 11.2015

Bachelor of Computer Applications -

Vikramaditya Institute of Computer Science & Tech
04.2001 -

High School Diploma -

KM Convent Higher Secondary School

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Rishabh Kumar SharmaCustomer Service Agent