Rishabh Raj

• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
• Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
• Team Lead size 40. Level 14 employee
• Employed for JP Morgan & Chase banking division (US Region)

While working as a Freelance in Hiring & Recruitments( Founder of FINDMYNEXT), Website Design and Development, Training and Certifications in relevant field, I have undertaken over 390 plus satisfied clients over a period of two years approx.

• I have a wide range of clients i have worked for during this period who are mostly from Service sectors like IT, Design & Development, Hospitality and Management, Corporate Trainings, Edtech, Educational Institutions like Symbiosis College , Pune and Bharti Vidyapeeth University, Mumbai.
• Have undertaken more than 21 projects for multiple clients in total from service Industry.
• Have 390 plus happy clients and maintained high client retention rate of over 80 %
• I believe that we seldom sell any product/service but what we actually sell is Idea and Experience ultimately. It's experience customer gets which matters in long run.
• Driven by outputs; my passion for my work, skills, experience & understanding individual/organization's needs have always helped me to to excel in service Industry.

• Ensuring proper framework for paper/paperless maintenance as per Operations protocols for each customer concerns and escalated issues taken up. As Relationship manager (Outbound calling/email/chat/meet), role included connecting with number of clients on regular basis.
• Holding meetings and taking presentation for new clients
• Resolving daily tickets including tech and non-tech concern
• Directly assisting customers in setting up of their Dashboard overview, taking feedback on regular intervals from both clients and teachers. Escalating concerns when not in adherence with work policies. Responsible for 180-230 parents/teachers at any given point of time and their overall satisfaction, Conflict Resolution, Quality Check, Feedback and Grievances Redressal.
• Worked on software like Zendesk, Salesforce ,Obiwan ,Zira ,TD and others , all IT platforms.
• My client base was to handle entire United States region covering all time zones.
• Additionally providing trainings to new recruits as Associate to Trainer to help them with Onboarding.

• As Sr. Account Associate I have been tasked with overall customer satisfaction as Level 2 manager on floor
• Responsible for solving client's technical and non technical issues relating to any and all IT issues faced by customers and enlightning them with any and all offerings.
• Handling customer's general query via email, call and chat, F2F Meeting and process presentation
• Escalating issues to Technical Research & Analysis (TRA) team by filling standard form in case of unresolved issues for High Priority cases and concerns (Includes premium customers)
• Providing them vital information and taking shows request and complaints.
• Working tirelessly on one-on-one customer and given maximum retention rate of about 93% and above
• Managing team of 47 plus individuals to ensure that process remains viable for longer period of time with assured outputs by fulfilling all parameters within shorter span of time.