Rishabh Tiwari
Varanasi
Summary
Dynamic Junior Engineer with proven expertise in service provisioning and critical problem-solving at Kanpur Electricity Supply Company. Adept at leading teams and managing project workflows, I excel in technical support and engineering solutions, ensuring seamless operations and client satisfaction. Strong communicator with a solid foundation in Microsoft Office and network troubleshooting. Constructive field engineer with several years of hands-on experience troubleshooting problems occurring in the field. Skillful in helping in installation processes, testing machines and maintaining accurate reports and documentation. Instrumental team player possessing outstanding time management and multitasking abilities.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Field Engineer
Teleindia Networks
Pune & Bangalore
02.2023 - Current
- Installed and configured network equipment for client projects like Installation of CIENA 6500 equipment, Ciena D Series, Ciena R Series, Ciena Routers, Waveservers, DCN Switches, RFTS etc.
- Conducted site surveys to assess installation requirements and challenges, facilitating successful project execution.
- Conduct link integration, nodal acceptance testing, and stability testing.
- Perform commissioning and software upgrades.
- Troubleshooted customer networking issues with remote access tools.
- Implemented troubleshooting procedures to resolve network issues efficiently.
- Documented installation processes and updated system records to ensure accuracy and compliance.
- Collaborated with project managers to ensure timely project completion.
- Coordinated with other teams within the organization to ensure successful implementation of projects.
- Built relationships with customers to ensure timely delivery of necessary equipment or services.
- Provided technical support to clients during installations and maintenance.
- Utilized knowledge and skills in root cause failure analysis.
Junior Engineer-Power Distribution
Kanpur Electricity Supply Company.
Kanpur
12.2021 - 12.2022
- Assisted senior engineers in fault rectification activities and collaborated with teams to resolve service-related issues.
- Notified relevant teams of hardware or client-related issues and coordinated with field teams to address faults promptly.
- Executed bill preparation, correction, settlement, connection and disconnection tasks, and evaluated documents and customer queries to ensure accurate service delivery.
Education
Diploma In Electrical Engineering - Engineering
Shri Bhagawat Institute of Technology
Varanasi08-2021
High School - Board
SRB Public School
Mughalsarai Varanasi05-2015
Skills
- Engineering support
- Workflow management
- Microsoft Office
- Critical thinking
- Service delivery
- Team leadership
- Multitasking Abilities
- Communication Skills
Hobbies and Interests
- Listening Music
- Playing Cricket
- Reading Books
Languages
Hindi
Native
Native
English
Intermediate (B1)
B1
Certification
CCC
Timeline
Field Engineer
Teleindia Networks
02.2023 - Current
Junior Engineer-Power Distribution
Kanpur Electricity Supply Company.
12.2021 - 12.2022
Diploma In Electrical Engineering - Engineering
Shri Bhagawat Institute of Technology
High School - Board
SRB Public School