RISHABJEET SINGH
Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strives to be a professional who can make a qualitative difference through hard work and honesty
Overview
14
14
years of professional experience
Work History
Manager Delivery Management
CAE Flightscape
03.2024 - Current
- Manage end-to-end delivery of crew management solutions for airline clients.
- Lead and guide a team of individual contributors across delivery and support functions.
- Conduct user training sessions to ensure effective adoption of the solution.
- Oversee delivery of change requests and manage the upgrade team for system enhancements.
- Coordinate with stakeholders for smooth cutovers and go-lives, including major transitions like Air India.
- Handle multi-domain responsibilities, balancing delivery, support, upgrades, and client engagement.
- Monitor KPIs, delivery metrics, and drive continuous improvement initiatives.
Senior Manager Systems -IOCC
AIX Connect Pvt Ltd.
04.2022 - 02.2024
- Maintain the user access management process and review user access on a regular basis to ensure the internal process meets regulatory requirements.
- Monitor system performance and provide support to reduce operational costs and increase efficiency.
- Implement new system features and maintain control over changes applied across all supported systems to ensure that systems interface with each other seamlessly.
- Resolve any problems that arise during normal function of the system and provide status updates to end users and stakeholders. Fully assess the severity of all problems reported to ensure that the vendor is engaged as necessary.
- Liaise with vendor on issue resolution and the implementation of system enhancements to maintain control on issues raised with the vendor and ensure delivery with agreed SLAs
- Collaborate with I5 IT(TCS) to implement upgrades as per agreed timelines to ensure that systems environment and their components are configured and working correctly.
- Working Closely with Crew Planners, Flight/Cabin Crew Admins and Ops teams to refine system set-up to adapt Rostering, Pairing, Crewing and ops system to business changes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Executive
AIMS International Ltd, AIMS Intl Ltd
01.2017 - 03.2022
- Based out of Dubai w.e.f 09th Jan'17
- AIMS Intl Ltd is the parent company of AIMS IT Services (Greece) that holds proprietary ownership of Flight operations and Crew Management Software AIMS AERO
- Key Responsibilities and expertise: ∙ Responsible for AIMS (Airline Information Management System) demonstration and sales
- Benchmark /POC exercise for prospective clients taking in consideration the business standard and best market driven optimization strategy
- Project Management – Phase approached training, and Implementation of the AIMS suite
- Bureau Services for Airlines in order to drive efficient manpower productivity taking into consideration the automatic optimized tools available and also fulfilling the government/union/company requirements and regulations
- AIMS User-guide and Marketing Documentation
- Business Analysis of Airline requirement and thus providing a customized solution for their all operational requirement
- Testing the enhanced functionality customization and consequential debugging for real time business scenarios
- Customer support
- AIMS representation in various aviation conferences like AGIFORS, WATS etc.
VISTARA (TATA-SIA) AIRLINES
06.2016 - 01.2017
- Worked with Vistara Airlines for 07 months starting 16th May'16 as Senior Executive (CMS)
- Key Responsibilities and expertise: ∙ Responsible for up-gradation of Crew Management Systems i.e
- Merlot ∙ Overall monitoring, Planning and Execution of Cockpit Crew roster
- Ensuring the crew operations complying all the DGCA legalities ∙ Daily Route Planning & Merger of flights ∙ Monitoring of DGCA legalities and Producing FTL and FDTL reports for Operations
- Training Planning for U/T Pilots and clearance of Pilot on Critical sectors based on DGCA rules
- Coordinating with OCC (Operation Control Centre), Flight Dispatch, All airport stations, for a smooth operation
- Handling IROPs due to unforeseen circumstances like Fog, Monsoon, Delays, Aircraft technical etc
- Preparing MIS reports like On Time Performance, Ops Delay report, Crew Availability report, Flying Hours Status etc
- Updating aircraft schedules
- Creating the routes for cockpit crew within available schedule and also if required, suggesting Route Changes based on various requirements, ∙ Pairings: Creating Crew patterns keeping in mind the maximum productivity
- Headcount requirement: Projection of number of crew required to cover the operations across the network
- Roster production: Monthly roster planning for cockpit crew
- Ensuring optimum utilization of available resources (crew)
- Cockpit crew's layover allowance report generation.
INTERGLOBE AVIATION LTD
08.2013 - 05.2016
- Worked with INDIGO Airlines for 02 years and 10 months in the OCC Department starting 01st Aug'13
- Joined as Executive and then promoted as Sr
- Executive
- Last Appraisal Rating: 5 Part of AIMS Software Launch Team at IndiGo
- Key Responsibilities and expertise:
- CREW Roster Planning: DECIDING CREW OPERATING PATTERNS BASED ON COMMERCIAL SCHEDULE PRE - HEADCOUNT Preparation and Requirement Projections ROSTER CONSTRUCTION AND ANALYSIS
- Line Training Planning ∙ Roster Optimization ∙ Roster Metrics ∙ Airfield Clearances
- Ensuring optimum utilization of available resources (Crew) Conducting FDTL and I-crew refresher sessions
- CREW Roster Execution: Analyze the checker window for checking the legalities/ TBIs and action accordingly
- Coverage of all flights legally with high sensitivity to overall cost effectiveness Manage any day to day scheduling issues that may crop up during the day of operation
- Cover flights post next 72 hours Tracking Line Training.
INTERGLOBE TECHNOLOGIES PVT. LTD
08.2012 - 07.2013
- Worked with IGT for Twelve Months in the Indigo process starting 01st Aug'12
- Joined as a Process Associate and then promoted as Support Supervisor
- Responsible for handling customer Escalation calls with reference to reservations/change reservations/ get-packing
- Mentoring new staff of process knowledge and call quality management
- Monitoring contact center deliverables and SLA.
Primus Healthcare
05.2011 - 07.2012
- Fourteen months of experience in Primus Healthcare as Technical Support Executive
- Software/Hardware Troubleshooting and support OF BIOMEDICAL EQUIPMENTS.
Education
PGDEM - Finance
IMT Ghaziabad
07.2016
B. Tech (BioMedical) -
MDU
Rohtak2011
Certificate -
Others
Skills
- Communicator
- Collaborator
- Decision-maker
- Time- management
- Resourcefulness
- Problem-Solver
- Conflict-Resolution
Accomplishments
Employee of the Year 2022-2023
Employee of the month May-2023
Timeline
Manager Delivery Management
CAE Flightscape
03.2024 - Current
Senior Manager Systems -IOCC
AIX Connect Pvt Ltd.
04.2022 - 02.2024
Senior Executive
AIMS International Ltd, AIMS Intl Ltd
01.2017 - 03.2022
VISTARA (TATA-SIA) AIRLINES
06.2016 - 01.2017
INTERGLOBE AVIATION LTD
08.2013 - 05.2016
INTERGLOBE TECHNOLOGIES PVT. LTD
08.2012 - 07.2013
Primus Healthcare
05.2011 - 07.2012
PGDEM - Finance
IMT Ghaziabad
B. Tech (BioMedical) -
MDU
Certificate -
Others
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