Rishad M E
Team Leader
Virajpet
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
15
15
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Team Leader
Flipkart Customer Care
Bangalore
04.2017 - Current
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
- Closely monitored team performance by conducting observations and tracking key metrics, identifying, and managing underachievers appropriately
- Managed recruitment, including talent pool management, interviewing and onboarding.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Sales Representative
Edujobs
Mangalore, KA
11.2015 - 01.2017
- Developed sales strategy based on research of consumer buying trends and market conditions
- Upsold warranties and complementary products to customers through persuasive marketing techniques
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction
- Reached out to prospective leads through cold calling, applying variety of established selling methods
- Identified customer needs by asking appropriate, open-ended questions
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Implemented updated marketing strategies to earn top division ratings and increase customer base by 15%
Customer Service Representative
Flipkart
Bangalore
05.2013 - 09.2015
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Sales Manager
Free Consumer Bazaar
04.2012 - 04.2013
- Monitored sales team performance and provided effective training to help reach targets
- Interviewed and hired people adding value, skills and experience to sales team.
Operations Executive
IBM DAKSH
Bangalore
03.2011 - 04.2012
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Set clear goals to monitor targets and offered real-time input on performance and motivation
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction
- Performed statistical analyses to gather data for operational and forecast team needs
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system
Customer Service Associate
SPARSH BPO
Bangalore
02.2008 - 01.2011
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed and actualized customer service initiatives to decrease wait times
- Responded to customer calls and emails to answer questions about products and services
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled billing and payment issues following guidelines, resolving disputes properly
Education
B. Com -
EIILM Sikkim University
Bengaluru, KA 01.2009 - 01.2023
Some College (No Degree) -
Junior College
Virajpet, Karnataka 06.2000 - 03.2002
Skills
Daily workflow improvement
Telemarketing expertise
Staff education and training
Key performance indicators
Performance improvement
Client Service
Training and Development
Planning and Coordination
Accomplishments
- Rishad Ebrahim
Additional Information
- Talented supply and distribution professional with 10+ years of experience leading high performing teams. Motivated manager versed in manufacturing plants and adapting operations to changing demand. Persuasive negotiator skilled in pricing strategies and ERP systems. Customer-focused Logistics manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales. CORE QUALIFICATIONS Coordination Schedule development Marketing Time management Communication skills Social media marketing Leadership Problem-solving Team building
Timeline
Team Leader
Flipkart Customer Care
04.2017 - Current
Senior Sales Representative
Edujobs
11.2015 - 01.2017
Customer Service Representative
Flipkart
05.2013 - 09.2015
Sales Manager
Free Consumer Bazaar
04.2012 - 04.2013
Operations Executive
IBM DAKSH
03.2011 - 04.2012
B. Com -
EIILM Sikkim University
01.2009 - 01.2023
Customer Service Associate
SPARSH BPO
02.2008 - 01.2011
Some College (No Degree) -
Junior College
06.2000 - 03.2002