Books
Rishav Raj
Asst. Manager Food And Beverage Service
Sasaram
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Asst Manager - Food & Beverage Service
Jio World Centre
08.2024 - Current
- Supervised daily F&B operations across multiple outlets, ensuring consistency in luxury hospitality standards.
- Coordinated with culinary, service, and banquet teams for seamless guest experiences during large-scale events and VVIP functions.
- Monitored P&L, budgeting, and inventory control to optimize cost while maintaining premium quality.
- Trained and mentored a team of 20+ F&B associates, resulting in improved service scores and guest satisfaction.
- Implemented SOPs aligned with Jio World Centre’s brand ethos and safety standards (FSSAI, HACCP).
- Led operational planning for events including MICE, weddings, and entertainment shows with 500+ pax.
- Liaised with procurement and vendors to ensure timely and cost-effective supply of F&B commodities.
- Oversaw guest feedback systems and closed-loop resolution, boosting loyalty and repeat clientele.
- Conducted regular audits and trainings for hygiene, grooming, and service etiquette.
- Contributed to menu planning and innovation in collaboration with executive chefs for pop-up and concept dining.
Executive - Food And Bverage Service
Jio World Centre
07.2022 - 07.2024
- Supported Manager in daily shift planning, staff allocation, and guest service operations.
- Acted as floor-in-charge during high-traffic events, ensuring smooth coordination between kitchen and service.
- Conducted pre-shift briefings, delivered on-the-job training, and ensured team adherence to grooming and SOPs.
- Managed table setups, banquet layouts, and ensured readiness of buffet/live counters.
- Attended to guest requests, VIP handling, and resolved service issues promptly to enhance guest delight.
- Handled billing operations, POS entries, and ensured compliance with company cash handling policies.
- Maintained hygiene and sanitization protocols, ensuring FSSAI and COVID safety guidelines were followed.
- Supported inventory management by updating requisitions, spoilage logs, and daily consumption records.
- Coordinated with stewarding, housekeeping, and AV teams for smooth event execution.
- Participated in daily service recovery meetings and suggested actionable improvements.
Executive - Food And Beverage Service
Fairmount Jaipur
12.2021 - 04.2022
- Coordinated opening and closing duties for F&B outlets and banquets, ensuring all settings adhered to Fairmont standards before and after service.
- Assisted with outlet service coordination—took and managed restaurant reservations and cancellations, reconfirmed guest details daily, and maintained accurate bookings.
- Delivered food and beverage service personally, ensuring presentation and timing met luxury hospitality benchmarks.
- Supported management in supervising junior staff and casual labor, guiding service flow and maintaining consistency talentify.
- Actively upsold F&B promotions and cross-sold dining venues to drive incremental revenue and optimize occupancy periods talentify.
- Fostered personalized guest experiences by remembering names and preferences, reinforcing Fairmont’s service ethos talentify.
- Ensured stringent adherence to food safety and hygiene protocols (HACCP/FSSAI) during all service interactions talentify.
- Managed F&B requisitions, coordinated stock collection, and maintained control over supply against actual usage.
Executive - Food And Beverages
Taj Fort Aguada Resort & Spa
03.2020 - 12.2021
- Assisted in managing daily F&B operations across fine-dining outlets, beachside restaurants, and in-room dining, ensuring seamless guest experiences.
- Delivered personalized service to luxury leisure and international clientele, maintaining Taj’s high standards of “Tajness” and warm hospitality.
- Oversaw table setups, mise-en-place, and banquet layouts for weddings and private functions along Goa’s coastline.
- Handled VVIP guests and international delegations, ensuring discreet, attentive, and detail-oriented service.
- Collaborated with chefs and service staff to launch Goan-themed food festivals and wine-pairing dinners.
- Conducted daily briefings, supervised grooming, and mentored junior associates on upselling and guest handling.
- Managed Micros POS operations, billing accuracy, and reconciled guest checks with finance protocols.
- Monitored hygiene, FSSAI compliance, and resort sustainability practices in waste management and water service.
- Supported beverage inventory, requisitioning, and cost control across seasonal high-occupancy periods.
- Participated in monthly audits and mystery shopper evaluations, contributing to high guest satisfaction and TripAdvisor scores.
Senior Associate Food And Beverage Service
Taj Falaknuma Palace
12.2017 - 03.2020
- Delivered white-glove, bespoke dining service in one of India’s most exclusive palace hotels, catering to royalty, dignitaries, and global elites.
- Managed operations at signature dining venues such as Adaa (Indian fine dining) and Celeste (Italian), ensuring flawless service and guest personalization.
- Assisted in executing Heritage Walk dining experiences, royal turndowns, and curated palace banquets with precise attention to legacy protocols.
- Trained in butler-style service, silver service, and gueridon techniques tailored to Taj’s Royal Standards of Service.
- Coordinated high-profile events including weddings, luxury brand launches, and VVIP stays, ensuring seamless coordination across service, housekeeping, and culinary teams.
- Delivered authentic storytelling during service, narrating the palace’s history to enhance the guest journey and cultural immersion.
- Achieved consistent guest satisfaction scores above 95% and received commendations from international guests for intuitive and anticipatory service.
- Assisted in wine pairings, menu explanations, and upselling of premium food and beverage experiences including vintage labels and tasting menus.
- Conducted briefings and mentored junior associates in Taj’s "Service from the Heart" philosophy and grooming standards.
- Maintained hygiene and service compliance as per FSSAI, HACCP, and Taj Safety Assurance protocols.
Associate - Food And Beverage Service
Hotel Crown Plaza
04.2017 - 12.2017
- Provided attentive and efficient service in all-day dining and specialty restaurants, ensuring guest comfort and satisfaction in a business-luxury environment.
- Managed restaurant sections independently during peak hours, handling 150+ covers per shift with accuracy and grace.
- Delivered personalized service to corporate guests, long-stay travelers, and conference attendees in alignment with IHG service standards.
- Ensured timely table setups, buffet arrangements, and beverage service during large-scale banquets and MICE events.
- Handled MICROS POS operations, processed guest bills, and ensured accurate billing and payment handling.
- Proactively upsold wine, beverages, and seasonal menus, contributing to increased average check value and guest engagement.
- Maintained cleanliness, mise-en-place, and guest area readiness according to IHG brand SOPs and hygiene protocols.
- Responded promptly to guest feedback and special requests, ensuring quick resolution and positive service recovery.
- Coordinated with kitchen, stewarding, and housekeeping teams for seamless back-of-house to front-of-house transitions.
- Participated in daily pre-shift briefings and completed on-the-job training in service sequence and food safety standards.
Education
Bachelor of Science - Hospitality And Hotel Administration
Amity University
2019.01 - 2021.01
HSC -
Children's Academy
04.2001 - 2018.04
SSC -
Children's Academy
05.2013 - 05.2015
Interests
Music
Sports
Awards
Excellence Award
Employee of the month
Employee of the year
Appreciation
Timeline
Asst Manager - Food & Beverage Service
Jio World Centre
08.2024 - Current
Executive - Food And Bverage Service
Jio World Centre
07.2022 - 07.2024
Executive - Food And Beverage Service
Fairmount Jaipur
12.2021 - 04.2022
Executive - Food And Beverages
Taj Fort Aguada Resort & Spa
03.2020 - 12.2021
Senior Associate Food And Beverage Service
Taj Falaknuma Palace
12.2017 - 03.2020
Associate - Food And Beverage Service
Hotel Crown Plaza
04.2017 - 12.2017
SSC -
Children's Academy
05.2013 - 05.2015
HSC -
Children's Academy
04.2001 - 2018.04
Bachelor of Science - Hospitality And Hotel Administration
Amity University
2019.01 - 2021.01
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