Summary
Overview
Work History
Education
Skills
Timeline
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Divya Agarwal

Front Desk Executive
Navi Mumbai

Summary

Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Front Office Executive

NewEra Hospital Vashi
3 2024 - Current
  • Handle front desk and maintain visitor records
  • Manage administrative chores and organizational tasks
  • Create welcoming, professional environment for clients and customers
  • Ensuring end to end customer delivery via effective capacity and availability management
  • Developing training material if need be and updating it on timely basis
  • Responsible for providing information about services offered by organization
  • Mentoring team members, developing focus groups, implementing best practices
  • Responsible for maintenance of important documents, files and records in organized manner.
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.

Patient Care Service (PCS)

SL Raheja (A Fortis Associate)
04.2014 - 04.2021
  • Efficiently and concisely document support calls/email support inquiries and resolution into company’s tracking system
  • Managing team of 3 members for department operations
  • Develop sound understanding of organizational policies, procedures and implement it on a day-to-day basis
  • Proactively communicate issue status in timely manner to management
  • Ensuring end to end customer delivery via effective capacity and availability management
  • Developing training material if need be and updating them in timely basis
  • Functioning as core part of team, aligning individual activities to meet goals for the team and organization at large
  • Mentoring team members, developing focus groups, implementing best practices.

Customer care officer (CCO)

SRL Diagnostics (Goregaon Head Officer and Vashi)
07.2012 - 03.2014
  • Experienced in customer service with strong work history
  • Filling PC-PNDT forms
  • Preparing weekly, monthly customer report within set deadline for operation department
  • Coordinating with various departments to solve customer complaint and Providing solutions to customer queries and problems
  • Updating and maintaining data sheet
  • Checking customer documentation and updating in system
  • Preparing of data required for MIS
  • Performing the assigned administrative tasks
  • Explains procedures to the patients
  • Proving information to the customers about MRI, CT (Plain & Contrast studies) & Ultrasound procedures (USG Guided -Biopsy & Tapping).
  • Handled difficult situations calmly, maintaining professionalism at all times.
  • Managed high call volumes with exceptional time management and multitasking skills.

Education

Our Lady of Good Counsel High School (Mumbai)
Mumbai

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Guru Nanak college of Arts. Science & Commerce (Mumbai)

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Swami Vivekanand college (Mumbai)

Skills

Complaint Handling

Timeline

Patient Care Service (PCS)

SL Raheja (A Fortis Associate)
04.2014 - 04.2021

Customer care officer (CCO)

SRL Diagnostics (Goregaon Head Officer and Vashi)
07.2012 - 03.2014

Front Office Executive

NewEra Hospital Vashi
3 2024 - Current

Our Lady of Good Counsel High School (Mumbai)

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Guru Nanak college of Arts. Science & Commerce (Mumbai)

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Swami Vivekanand college (Mumbai)

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Divya AgarwalFront Desk Executive