Rishav Anand

Business Analyst – IoT Product (‘KOLO’)

• Transitioned into a Business Analyst role for KOLO, an in-house IoT solution focused on smart restroom management.
• Identified product bugs and operational issues, tracked them using JIRA, and created detailed documentation in Confluence.
• Facilitated and participated in cross-functional meetings involving the Product, Customer Success, and Development teams to ensure clear understanding of requirements and seamless execution.
• Independently diagnosed and resolved issues at the firmware level to ensure compliance across all connected devices.
• Conducted data validation checks using both front-end interfaces and backend tools like DataGrip and MySQL.
• Managed third-party tool integration projects within KOLO, overseeing the process end-to-end.

Key Skills: Business Analysis, JIRA, Confluence, MySQL, DataGrip, Firmware Debugging, Quality Assurance, Third-Party Integration, IoT Systems, LaunchDarkly, Agile Collaboration .

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

• Led a team of four support specialists managing over 40 enterprise applications across domains including Administration, Compliance, and Health & Safety.
• Provided application support for systems built on a wide range of technologies, including C#, ASP.NET, ADO.NET, and Salesforce.
• Performed code debugging, root cause analysis, server log examination, and handled extensive database operations.
• Authored and maintained comprehensive documentation to ensure knowledge continuity and operational efficiency.
• Regularly collaborated with cross-functional teams to troubleshoot and enhance application performance.

Key Skills: Code Debugging, Root Cause Analysis, SQL/Database Operations, Server Log Analysis, Documentation, C#, ASP.NET, ADO.NET, SalesforceDemonstrated consistent hard work and dedication to achieve results and improve operations.

• Organized files to support efficiency and traceability.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Thrived in fast-paced environment with energy and enthusiasm.
• Managed complaints with calm, clear communication and problem-solving.
• Maximized customer engagement and satisfaction by delivering excellent customer service.
• Inspected products and services to comply with quality standards.

• Designation -: Senior Software Engineer
• Worked with Pitney Bowes, FIS Global Services to set up banks and develop scripts and queries to generate the statement for facilities to print and send the statements to our clients. Our clients included top level banks like – Lenexa, Blue Banks, Prudential etc.-:
• Wrote and developed new and well-tested code for different software projects.
• Aligned projects with requirements and specifications to deliver above-benchmark results.

Worked with Exchange servers and office 365 with Concentrix to support queries raised by customers regarding Mail exchange servers and everything related to migration. We also support Microsoft features such as - Skype for business and Teams to our customers. We provide support to office 365 in cloud to our customers.

Purpose to Change the Organization -: The roles for which I was hired was completely different from what I did on a daily basis.

Worked as an Application Support Analyst for 3 years at Cognizant Technology Solutions (2016 June-2019 June)

Cambridge Assessment is University's international exams group, comprising three exam boards as well as the largest educational research capability of its kind. The current technology portfolio is a diverse mix of over 122 applications— using, web-based, and proprietary technologies—and database applications as well as third-party packages. Issues related to various asp.net applications which needed knowledge of Database SQL Server. We used to check the server logs to trace the error and then work accordingly with the built-in code and generate SQLQueries accordingly and work with databases. Used to find the root cause analysis to the problem records and send it to our clients. Overall, we used to work with C# codes and SQL Server to replicate the error being faced by our clients for their satisfaction.

Skilled in mapping business requirements, technical documentation, root cause analysis & troubleshooting for information systems management. Have also deigned High Level Documents for various applications.

• Designed relational tables and databases, implementing connections, constraints and access restrictions to protect data from unauthorized access or modification.
• Provided technical and analytical support to internal and external customers for software application development, troubleshooting and repairs.
• Inspected and monitored production applications, recording resource usage and application performance for diagnostic and maintenance purposes.
• Resolved system defects and issues using tried-and-tested patch deployment system and patches, minimising user disruption.