Rishav Bhattacharya
Kolkata
Summary
Detail-oriented and dependable payroll and operations specialist with over 4.5 years of experience at Amazon as a Shipping & Delivery Support Executive and regular participation as a Subject Matter Expert (SME). Skilled in end-to-end payroll processes, compliance, data auditing, issue resolution, and team mentorship. Proven track record of handling complex support escalations, driving performance improvements, and facilitating cross-functional training. Now seeking to transition into a Senior Payroll Associate role to leverage analytical, operational, and leadership capabilities in a payroll-focused environment.
Overview
5
5
years of professional experience
Work History
Shipping & Delivery Support Executive Associate/Subject Matter Expert
Amazon, INC
Kolkata
09.2020 - 06.2025
- Collaborated with payroll, HR, and workforce management teams to address escalated queries related to pay cycles and delivery reimbursements.
- Led daily team syncs to address quality gaps and performance tracking, significantly reducing error rates in delivery exception reports.
- Maintained excellent delivery partner satisfaction by delivering high-quality shipping and delivery support service, and dealing with all complex complaints, issues, and problems to maintain delivery partner/customer satisfaction appropriately, while maintaining weekly performance metrics and adhering to company policies.
- Handled customer and delivery partner billing errors, including overtime and missing payment cases, researching issues in the system, and working to resolve problems and inconsistencies.
- Trained, coached, and mentored newly hired associates, as well as tenured associates, on system navigation, policy adherence, overall customer support quality, and work efficiency on multiple occasions as a Subject Matter Expert.
- Received numerous accolades from trainees for the quality of training provided as part of various projects.
- Awarded multiple internal accolades for maintaining SLA compliance and supporting peak-season payroll-related issue resolutions.
- Evaluated existing practices constantly, and trained on new methods and policies weekly to stay updated, as well as shared insights with management to aid in decision-making and help streamline processes.
Education
Bachelor of Commerce -
The Bhawanipur Education Society College
Kolkata, WB, IndiaHigher Secondary Certificate (HSC) or Senior Secondary School Certificate (SSSC) -
Kendriya Vidyalaya Ordinance Factory Dum Dum
Skills
- Pay Discrepancy Resolution
- Payroll Processing & Compliance
- Data Validation & Auditing
- Process Improvement & SOP Adherence
- Excel, Google Sheets, and Payroll Tools
- Stakeholder Communication
- Training & Onboarding Support
- Team performance monitoring
- Associate management and delegation
- Complaint resolution and customer satisfaction
- Technical Proficiency with AI Tools (ChatGPT, DeepSeek AI)
- Support ticket management and escalation handling
- Public Speaking & Cross-Functional Communication
- Fluent in English and Hindi
Accomplishments
- New Hire Training Program: Spearheaded onboarding support for 30+ new associates as well as numerous batches of tenured associates; created training materials and live walk-throughs focused on payroll-impacting case accuracy.
- Process Streamlining Initiative: Identified recurring payroll discrepancies due to delivery data mismatch and proposed a triage SOP that reduced repeat tickets by 22%.
Affiliations
- MS Excel
- Amazon internal tools (Goodwill Adjustment, ACES, SmartApp, Ticketing Systems)
- Google Workspace
- Payroll software (basic understanding; ready to upscale)
- AI Tools: ChatGPT, DeepSeek AI
Timeline
Shipping & Delivery Support Executive Associate/Subject Matter Expert
Amazon, INC
09.2020 - 06.2025
Bachelor of Commerce -
The Bhawanipur Education Society College
Higher Secondary Certificate (HSC) or Senior Secondary School Certificate (SSSC) -
Kendriya Vidyalaya Ordinance Factory Dum Dum
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