Rishav Das
Kolkata
Summary
Dynamic Principal Engineer at Evolving Systems Networks, adept in Linux and shell scripting, with a proven track record of resolving critical issues and enhancing system performance. Skilled in incident management and collaboration, I excel at delivering timely solutions and reports, ensuring optimal application health and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Principal Engineer
EVOLVING SYSTEMS NETWORKS INDIA PRIVATE LIMITED
Kolkata
06.2017 - Current
- Constant analysis, system monitoring, responding to customer queries and responding to critical/severe business problems within SLA.
- Working and fixing critical issues using Unix commands and shell script and working on critical or Major (SLA) tickets.
- Servers troubleshooting and applications troubleshooting.
- Working on Incidents and service request tickets.
- Enhancing Unix Commands to make support work easier.
- Scheduling and monitoring jobs.
- Provide status report of tickets to manager. Managing and monitoring workflow.
- Interacting with DBA, L3 team to fix critical production issues.
- Responsible for escalating issues to other teams and onsite teams.
- Working on application health check up on daily basis and Reporting: Preparing Weekly, Monthly, Quarterly and Ad-hoc reports as per the client requirement.
- Application Management: Responsible for performing periodic checks of application to make sure that the application is up and running.
- Account Management: Managing user accounts by providing proper rights, roles, and responsibilities as per the action performed by each individual.
- Incident Management: Handling customer reported issues, either by working on it or triaging it with the concerned teams.
- Change Management: Handling change requests through standard change management process as per ITIL policies.
- Queue Monitoring: Monitoring Email and Ticket queue to ensure SLAs are met according to client agreement.
Education
BTech - Computer science and engineering
St Thomas' College Of Engineering And Technology
Higher Secondary - Science
West BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
Secondary - General
West Bengal Board of Secondary Education
Skills
- Linux
- Ubuntu
- Red Hat
- Unix
- Windows XP
- Windows 7
- Windows 8
- Windows 10
- MYSQL
- Oracle
- JIRA
- Docker
- GIT
- Confluence
- Apache Tomcat
- Grafana
- Elasticsearch
- Kibana
- Jenkins
- Shell Scripting
Certification
- 2024, Certification in Basic Devops under Simplilearn
- 2024, Certification in Jenkins under Simplilearn
- 2024, Certification in Maven under Simplilearn
- 2023, Certification in Basic Devops under Udemy
Collaboration Teamwork
Collaborated with cross-functional teams including developers, data analysts, and business stakeholders to align technical solutions with business objectives.
Result Oriented Statements
Implemented real-time dashboard using Kibana and Grafana providing stakeholders with actionable insights into customer behavior and campaign performance.
Disclaimer
I hereby declare that the particulars furnished above are true to the best of my knowledge and belief.
Projects Involved
3UK, Beeline UZ, Bangla link, DIGICEL, 3IRE, Telecom loyalty platform is designed to enhance customer retention and engagement by offering rewards, incentives, and personalized experiences to its users., Customer Rewards: Providing points, discounts, or exclusive offers based on customer spending or tenure with the telecom company., User Engagement: Encouraging customers to interact more frequently with the telecom services through gamification, promotions, and special events., Data Analytics: Utilizing customer data to understand behaviour trends, optimize offers, and improve overall customer experience., Integration: Ensuring seamless integration with existing telecom systems and platforms to provide real-time updates and accurate rewards tracking., Customer Support: Offering dedicated support channels for loyalty program members to address inquiries, issues, or feedback., Marketing Campaigns: Launching targeted marketing campaigns to promote the loyalty program, new rewards, and upcoming events., Implemented infrastructure on Linux servers, leveraging Docker for containerization of microservices., Configured Elasticsearch for real-time indexing and search capabilities of customer data., Deployed Prometheus for monitoring system metrics and Kibana for visualizing data insights., Developed Grafana dashboards to monitor application performance and customer engagement metrics., Orchestrated CI/CD pipelines using Jenkins to automate build, test, and deployment processes., Led the deployment and configuration of Docker containers, ensuring consistent application performance and scalability., Managed Elasticsearch indices to optimize search and retrieval times for customer interaction data., Implemented monitoring solutions with Prometheus to proactively identify and resolve system issues, maintaining high availability., Successfully launched the loyalty platform, resulting in a 15% increase in customer retention within the first quarter., Optimized Elasticsearch queries, reducing search response time by 30%., Implemented automated alerting in Prometheus for proactive system monitoring, minimizing downtime.
Personal Qualifications
- BTech, St Thomas' College Of Engineering And Technology, Computer science and engineering
- Higher Secondary, West BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION, Science
- Secondary, West Bengal Board of Secondary Education, General
Timeline
Principal Engineer
EVOLVING SYSTEMS NETWORKS INDIA PRIVATE LIMITED
06.2017 - Current
BTech - Computer science and engineering
St Thomas' College Of Engineering And Technology
Higher Secondary - Science
West BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
Secondary - General
West Bengal Board of Secondary Education