Rishav Gupta
Bangalore
Summary
Results-driven Growth Analyst specializing in GTM operations and CRM workflows within SaaS environments. Proficient in data analysis, segmentation-led campaigns, and full-funnel performance evaluation. Expertise in identifying revenue-impacting bottlenecks and translating data into actionable insights to enhance client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Senior Marketing Growth Analyst
Shopdeck
02.2022 - Current
- Executed GTM and growth operations for D2C clients including onboarding, activation, pricing workflows, and campaign delivery
- Managed end-to-end customer onboarding including requirements gathering, training, configuration, and successful activation
- Executed end-to-end campaigns (segmentation → delivery → optimization) improving CTR & ROAS
- Managed pricing workflows ensuring catalog accuracy, promotion alignment, and error reduction
- Conducted funnel and performance analysis using SQL/Python to track acquisition, activation, retention, and revenue impact
- Built weekly and monthly performance dashboards for GTM teams to enable data-backed planning and decision-making
- Identified onboarding gaps and executed process improvements, resulting in faster activation and improved client satisfaction
- Supported CRM workflows including segmentation, Trigger-based campaigns, and KPI monitoring.
- Experienced in working across GTM, Product, CX, and Engineering teams to drive activation, retention, and operational excellence
- A company focused on growth operations for D2C clients
Operations & Supply Chain Analyst
Wmall
01.2020 - 02.2022
- Managed supply chain operations including order processing, replenishment planning, and inventory accuracy
- Conducted RCA for delays improving SLA from 80% to 95%
- Built SQL reports and Excel dashboards to monitor dispatch rate, returns, shortages, and processing time
- Improved cross-team coordination reducing operational delays and turnaround time
- Improved coordination between suppliers, warehouse, and logistics teams, reducing turnaround times
- A company specializing in supply chain operations
Education
Bachelor of Engineering - Computer Science
Gnanamani College of Technology
05.2019
Skills
- Growth
- GTM
- SQL
- Python
- CRM
- Pandas
- NumPy
- Microsoft Power BI
- Google Sheets
- Salesforce CRM
- JIRA
- Excel
- Funnel Analysis
- RevOps
Project
Customer Onboarding Optimization (Shopdeck), 02/01/22, Bangalore,
Optimization of customer onboarding processes. Rebuilt onboarding workflow reducing activation time by 18% and improving process consistency.
GTM Insights Dashboard, 02/01/22, Bangalore
Development of a comprehensive GTM insights dashboard. Designed SQL-based dashboard to monitor campaigns, activation, and conversion performance improving reporting accuracy.
Timeline
Senior Marketing Growth Analyst
Shopdeck
02.2022 - Current
Operations & Supply Chain Analyst
Wmall
01.2020 - 02.2022
Bachelor of Engineering - Computer Science
Gnanamani College of Technology