Rishav Khatiwora

• Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
• Researched and interacted with internal departments such as billing, collections, technical support. to ensure complete resolution of customer issues.
• Performed quality assurance reviews on final resolutions prior to communicating them back to customers or other stakeholders involved in the dispute process.
• Created detailed reports highlighting KPIs, SLAs, team productivity. for management review.
• Analyzed data collected from customer interactions to identify trends and areas for improvement in the resolution process.

Concessions Abuse Specialist

• Investigated and responded to reports of policy violations, abuse, or fraudulent activities submitted by users or external sources.
• Reviewed and analyzed content, accounts, or transactions to identify potential violations of terms of service or community guidelines.
• Conducted thorough investigations using internal tools and external resources to gather evidence and assess the severity of reported incidents and address issues related to abuse, including legal.
• Documented findings, actions taken, and outcomes of abuse investigations in accordance with company protocols and regulatory requirements.
• Stayed informed about industry trends, emerging threats, and best practices in abuse detection and mitigation to continuously improve processes and protocols.

HR Champ

• Provided support to the HR team in various administrative tasks, including onboarding process for new hires by preparing documents, conducting orientations, and facilitating training sessions on company policies and procedures.
• Responded to employee inquiries and requests regarding benefits, payroll, and general HR policies, ensuring timely and accurate resolution of issues.
• Participated in Campus drive ( Dr. D. Y. Patil Institute of Technology ) and coordinated interviews. Throughout my visit, I had meaningful conversations with students about their career aspirations, skills, and experiences, and provided guidance on how they could align their goals with opportunities at our company.