Rishav Kumar
Jamalpur
Summary
Enthusiastic engineering fresher with technical skills from KIIT University. Self-starter dedicated to improving organizational outcomes.
Overview
3
3
years of professional experience
Work History
Intern
Ericsson
Gurgaon
01.2024 - Current
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Provided remote support to customers experiencing technical difficulties.
- Monitored system performance.
- Maintained records of troubleshooting activities and customer interactions.
Intern
Highradius
Bhubneswar
01.2022 - 10.2023
- Created lesson plans, course materials, job aids, presentations, videos and other resources for learning activities.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor Of Technology (B.Tech/B.E) - Computers
Kalinga University
05.2023
12th - Science
J.N.K College
Munger, Bihar01-2019
10th -
Delhi Public School
Bhagalpur , BiharSkills
- Project Support
- Operations Support
- Team Collaboration
- SQL expert
- Understanding of Linux
- Troubleshooting Linux OS
- Automation scripting
- HTML proficiency
- CSS expertise
- Java Programming Language
- Python
- Microsoft Excel
Languages
- English
- Hindi
Projects
AI Enabled Fintech B2B Cloud Application, During this project, I was involved in creating a full stack web-based product thereby developing a deep understanding of all aspects of product development such as identifying appropriate user requirements, designing a great user experience and building appropriate data models and machine learning models along with relevant UI components and backend design.
Timeline
Intern
Ericsson
01.2024 - Current
Intern
Highradius
01.2022 - 10.2023
Bachelor Of Technology (B.Tech/B.E) - Computers
Kalinga University
12th - Science
J.N.K College
10th -
Delhi Public School
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