RISHAV KUMAR
Retail Sales Executive
Begusa
Summary
Dynamic Customer Sales Representative with a proven track record at Teleperformance, excelling in customer-focused complaint resolution and client relationship management. Skilled in Salesforce and adept at cross-selling initiatives, I consistently enhance customer satisfaction and loyalty through effective communication and problem-solving, driving repeat business and referrals.
Overview
3
3
Languages
Work History
Customer Sales Representative
Teleperformance
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
PSM
IndoNissin PVT Food LTD.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Executive
IndiaMART InterMESH
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Relationship Manager
ICICI Bank
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
Bachelor of Science - Mathematics
LALIT NARAYAN MITHILA UNIVERSITY
Darbhanga 04.2001 -
Skills
Customer-focused complaint resolution
Timeline
Bachelor of Science - Mathematics
LALIT NARAYAN MITHILA UNIVERSITY
04.2001 -
Customer Sales Representative
Teleperformance
PSM
IndoNissin PVT Food LTD.
Customer Service Executive
IndiaMART InterMESH
Relationship Manager
ICICI Bank
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