Summary
Overview
Work History
Education
Skills
Timeline
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Rishav Mudgal

Bangalore

Summary

Program & Operations Manager with over 3 years of experience in driving growth and operational excellence in fast-paced startup environments. Expertise in managing large-scale programs, optimizing CRM systems, and improving key performance indicators. Proficient in stakeholder management and team leadership, utilizing tools such as Salesforce, HubSpot, Excel, and Tableau to build scalable processes. Achievements include reducing inefficiencies and enhancing customer satisfaction through strategic planning and agile execution.

Overview

4
4
years of professional experience

Work History

Program Manager

Masai School
Bangalore
09.2022 - Current
  • Spearheaded over 29 in-person placement drives across India, achieving a record 300 job offers in one month.
  • Re-engineered CRM and revenue operations using Salesforce and HubSpot, increasing lead conversion by 25%, and enhancing forecast accuracy by 30%.
  • Implemented lean support operations and agile workflows, reducing average ticket resolution time from 172 to 24 hours.
  • Boosted learner NPS from 44% to 75%, while elevating support ratings to 4.8/5, the highest recorded.
  • Directed a 12-member support team, overseeing 3,000+ active learners, achieving 100% KRA adherence, with performance scores consistently above 90%.
  • Collaborated cross-functionally with senior leadership, co-founders, and curriculum teams to deliver the Masai Career Coach Program, reducing post-program rework and back-to-placement rates from 40% to 12%.
  • Analyzed key operational metrics to drive actionable insights, identify trends, and align team execution with broader organizational objectives.

Key Account Manager

Samosa Singh
Bangalore
06.2021 - 08.2022
  • Managed enterprise clients generating 20% of company revenue through proactive issue resolution and project tracking.
  • Delivered projects 20% faster by enhancing scope documentation and requirement gathering processes.
  • Developed business requirements documents and user stories to optimize cross-functional workflows.
  • Increased client conversion by 15% through tailored product demonstrations and POCs for US-based clients.

Education

Bachelors of Commerce - Accounting

RR Institute Of Advanced Studies
Bangalore
06-2021

Skills

  • Program and operations management: KPI tracking, cross-functional collaboration, process improvement,
  • Data and reporting: Excel, Tableau, dashboarding, performance analysis, reporting automation,revenue forecasting
  • People and communication: team leadership, stakeholder management, strategic planning
  • Tools: Google Workspace (Docs, Sheets, Forms), Airtable, Salesforce, HubSpot

Timeline

Program Manager

Masai School
09.2022 - Current

Key Account Manager

Samosa Singh
06.2021 - 08.2022

Bachelors of Commerce - Accounting

RR Institute Of Advanced Studies

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