NOC Engineer
Lord Mahavira Services India Pvt. Ltd.
Noida
09.2025 - Current
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Developed and implemented strategies for improving network performance.
- Analyzed and resolved technical issues related to network operations.
- Communicated clearly, articulately and patiently with customers requiring support.
- Communicated with clients to understand system requirements.
- Maintained detailed documentation of incidents and resolutions to enhance knowledge sharing and improve response times.