ANKITA DAS

• Supervise the front desk, housekeeping, food and beverage, or other departments.

• Ensure daily operations run smoothly during the shift.Monitor guest check-ins, check-outs, and reservations.

• Manage and support team members on shift.Assign tasks, manage schedules, and handle staff breaks.

• Train new employees or provide on-the-spot coaching.

• Greet and assist guests with inquiries, complaints, or special requests.

• Resolve issues quickly and professionally to ensure guest satisfaction.

• Ensure hotel policies, procedures, and standards are followed.Monitor cleanliness, maintenance, and safety across hotel areas.Conduct shift handovers and brief incoming supervisors about ongoing issues.

• Prepare shift reports and update logs.

• Monitored dining area to assess server capacity and estimate wait times.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Monitored dining room activity to ensure all guests were receiving optimal service.

• Facilitated training sessions for new employees on company policies and procedures.
• Developed company policies related to customer service operations.
• Worked closely with human resources to support employee management and organizational planning.