Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

RISHAV SONKAR

Customer Support Associate
New Delhi

Summary

*Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

*Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

*Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

*Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

* Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

5
years of professional experience
1
Language

Work History

Tech Mahindra ,Flipkart Process — CSA

2022.01 - Current (2 years & 8 months)

Job overview

  • (1 year and 4 months) completed
  • CSA > Customer Support Associate > Calling Process ,customer issue related work and handling customer issue provided the resolution on call and maintaining all data and support other agents
  • Handling Query
  • Process daily updates
  • Support to the agent on real time
  • Understanding of feedback and coaching methodology
  • Queue understanding and MonitoringDistrict Magistrate O ce, Central Delhi— DEO and PSO

Data Entry Operator
2019.01 - 2022.01 (3 years)

Job overview

  • Managing public data and documents related work PSO > Personal
  • Security O cer To DM > Managing Sta and Attendance
  • Tracking records

Education

NCPS AND SOL

10th and 12th

University Overview

SCHOOL OF OPEN LEARNING , DELHI UNIVERSITY

BA

University Overview

Skills

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Timeline

Tech Mahindra ,Flipkart Process — CSA
2022.01 - Current (2 years & 8 months)
Data Entry Operator
2019.01 - 2022.01 (3 years)
NCPS AND SOL
10th and 12th
SCHOOL OF OPEN LEARNING , DELHI UNIVERSITY
BA
2022.05
RISHAV SONKARCustomer Support Associate