Risheesh Srivastava
New Delhi
Summary
Dynamic Operations Manager with a proven track record at Genpact LLC, excelling in process optimization and team leadership. Expert in VBA automation and stakeholder engagement, driving efficiency enhancements and client satisfaction. Successfully led strategic initiatives, delivering impactful results and fostering cross-functional collaboration to achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager & Project Leader
Genpact LLC
Noida
01.2022 - Current
- People leader providing management and support of a team of Pricing analysts and Leadership.
- Accountable for New Hire Orientation, creating training plans for new Hires, providing periodic support to keep a check on their learning curve.
- Managing escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity, reviewing reports with the client.
- Perform gap analysis to identify areas for improvements and provide customers with reports and updates on findings.
- Creating Daily weekly & monthly reports for weekly Governance Call, Performance Analysis & Monthly Discussion with Client.
- Support Strategy team on driving projects for enhancement of systems/tools/applications, change management, automation/restructuring/ reengineering to save cost and bring process efficiency as per assigned targets.
- Leading multiple projects concurrently, prioritizing tasks and resolving conflicts to maintain positive team dynamics.
- Delivering regular project status updates to executive management, ensuring alignment with organizational goals and priorities.
Asst. Manager- Operations (O2C) & MIS
Genpact LLC
Noida
01.2017 - 01.2022
- Led a team of Pricing analysts, ensuring efficient workflow and professional development.
- Managed contracts, updated systems, and conducted audits to ensure compliance with company policies and regulations.
- Developed VBA-based automation tools to enhance process efficiency and support the Center of Excellence (COE).
- Calculated metrics for SLA creation, audited processes, and monitored daily work performance of analysts.
- Analyzed customer business processes, conducted gap analysis, and implemented improvements aligned with client requirements.
- Maintained strong client relationships, understood their needs, and collaborated on process development to ensure satisfaction.
- Proactively sought opportunities for process improvement and innovation to drive efficiency gains and maintain competitiveness.
- Generated reports, provided updates to clients and stakeholders, and performed data analysis using MIS tools for informed decision-making.
Team Leader- Credit Analysis & Underwriting
Genpact LLC
Gurgaon
01.2013 - 01.2017
- Managed full-time credit and underwriting services for Equipment Finance - Lending/Leasing operations, overseeing analysis of creditworthiness, KYC & AML, and financials of U.S.A. corporate/companies.
- Facilitated interaction and coordination between capacity enabling partners, ensuring personalized underwriting processes and prompt fulfillment of customer requests.
- Led talent strategy, recruitment, and training for underwriters and credit analysts, fostering colleague engagement and development.
- Ensured effective adherence to Service Level Agreements (SLAs) and governance standards, maintaining compliance and risk management protocols.
- Conducted monthly team performance analysis, addressing performance and conduct issues promptly to enhance efficiency and effectiveness.
Senior Associate/Associate - Credit Analysis & Underwriting
Genpact
Gurgaon
01.2008 - 01.2012
- Actively participated in the development cycle of standard operating procedures (SOPs), ensuring clarity and effectiveness in process guidelines.
- Managed escalations to resolve critical issues, ensuring timely delivery of critical-to-quality (CTQ) requirements, business continuity, and generation of monthly, quarterly, and annual process reports.
- Conducted thorough credit analysis, including reviews of financial statements, business model assessments, and industry risk evaluations, utilizing internal and external model outputs for informed credit decisions.
- Ensured team adherence to Service Level Agreements (SLAs), governance standards, risk policies, escalation management protocols, procedures, and compliance policies, mitigating risks and maintaining operational consistency.
Education
Bachelor’s - Financial Management
University of Allahabad
Imphal06-2024
Skills
- Operations Optimization
- Process Transition
- Anti-Money Laundering/ KYC
- VBA Automation
- Data Analysis
- Power BI Dashboarding
- Contract Management
- Stakeholder Engagement
- Process Improvement
- Strategic Initiatives
- Team Leadership
- Compliance Monitoring
- Efficiency Enhancement
- Cross-Functional Collaboration
- Client Satisfaction
Certification
- Green Belt Certified
- Advanced Excel & VBA
- Power BI
- Agile Trained
- MIS & Reporting Destination Analysis
- Lean Trained & Tested
- People Leadership & Client Handling
- Storytelling
Languages
- English
- Hindi
Personal Information
Date of Birth: 07/02/86
Key Highlights
- Received multiple Bronze, Silver, and Gold Awards for exemplary performance in supporting business objectives.
- Awarded Best Front-Line Manager (FLM) for outstanding leadership and management capabilities.
- Recognized with the Center of Excellence Award for significant contributions to process excellence.
- Developed over 30 efficiency tools within a 12-month period, enhancing business operations and reducing manual errors.
- Received the Platinum Award for submitting a groundbreaking improvement idea, resulting in annual savings of $2 million.
- Successfully facilitated the transition of a complex Contract Management Process in 2021, overcoming significant challenges.
- Identified and executed a Green Belt Project, leading to $2 million in savings for the client.
- Implemented Agile methodologies, resulting in increased project efficiency and reduced costs.
- Demonstrated exceptional client satisfaction by proactively addressing concerns and exceeding expectations throughout engagements.
- Played a key role in talent strategy, recruitment, and colleague development, ensuring high-performance teams.
Timeline
Operations Manager & Project Leader
Genpact LLC
01.2022 - Current
Asst. Manager- Operations (O2C) & MIS
Genpact LLC
01.2017 - 01.2022
Team Leader- Credit Analysis & Underwriting
Genpact LLC
01.2013 - 01.2017
Senior Associate/Associate - Credit Analysis & Underwriting
Genpact
01.2008 - 01.2012
Bachelor’s - Financial Management
University of Allahabad
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