Rishek Harikant
Delhi NCR
Summary
A strategic and results-driven Learning & Development leader with over 17 years of experience in designing, implementing, and optimizing scalable learning solutions that elevate workforce capabilities and drive measurable business success. Adept at aligning learning strategies with organizational objectives, ensuring that every intervention contributes to enhanced performance, productivity, and overall growth. A strong stakeholder management expert, skilled at collaborating across functions to identify evolving business needs, and translate them into impactful learning programs. Excels at mentoring and leading teams, fostering a high-performance culture through a learning mindset, and building strong people relationships to ensure sustained development and engagement. Passionate about establishing sustainable learning ecosystems that not only address immediate skill gaps, but also empower employees for future roles, fueling long-term organizational growth. An expert in learning needs identification, leveraging one-on-one discussions, focus group discussions (FGDs), job shadowing, and feedback analysis to pinpoint deep-rooted challenges and learning gaps. Proficient in designing customized, high-impact learning interventions, ensuring practical, real-world application that drives behavioral and performance improvement. Brings deep expertise in content development, creating engaging, interactive, and learner-centric modules using a mix of videos, gamification, microlearning, and experiential learning techniques to maximize knowledge retention. A dynamic and engaging facilitator, adept at using case studies, role plays, simulations, and scenario-based assessments to deliver powerful learning experiences that translate into tangible workplace improvements.
Overview
17
17
years of professional experience
Work History
Director - Academy
Delhivery
06.2022 - Current
- At Delhivery, I spearhead Operations Training for UTR (Under the Roof), ensuring that learning initiatives are strategically designed and effectively implemented to enhance workforce capabilities and drive operational efficiency
- My focus is on building a robust learning ecosystem that equips employees with the necessary skills, knowledge, and tools to perform optimally in their roles
- A key aspect of my role is identifying and addressing skill gaps through data-driven insights
- I work in close collaboration with Operations Leaders to assess training needs, analyze performance trends, and design customized learning interventions that directly contribute to improving key functional and business metrics such as productivity, accuracy, and turnaround time
- Additionally, I take a proactive approach to stakeholder engagement, conducting regular discussions with business leaders to align training strategies with organizational goals and operational challenges
- By maintaining a strong feedback loop, I ensure that learning initiatives remain relevant, impactful, and adaptable to the evolving business landscape
- Beyond strategy, I am also responsible for building and nurturing a high-performing training team
- This involves recruiting, mentoring, and upskilling trainers, fostering a culture of continuous learning and innovation, and ensuring the team is equipped to deliver engaging, effective, and scalable training solutions
- Through these efforts, I contribute to strengthening Delhivery’s operational excellence, ensuring that employees not only gain essential job-specific skills but also develop a problem-solving mindset that enhances overall efficiency and service quality
Lead L&D
Rivigo
09.2018 - 06.2022
- I lead the Learning & Development function at Rivigo, driving capability-building initiatives that empower employees across diverse functions to excel in their current roles while preparing them for future challenges
- My approach was deeply rooted in creating a strong learning culture, ensuring that learning is not just a one-time intervention but an ongoing, embedded practice within the organization
- To achieve this, I implemented weekly job-specific learning modules that address role-critical competencies, ensuring employees receive continuous upskilling relevant to their responsibilities
- I also established a robust training ecosystem by building a team of Regional Trainers and a network of Ops Learning Champions across multiple states
- This decentralized model enabled effective knowledge dissemination, peer learning, and reinforcement of key concepts at the grassroots level
- Additionally, I fostered a coaching mindset across the organization, encouraging managers and leaders to take an active role in employee development
- My learning interventions have been strategically designed to drive business impact
- Beyond Learning & Development, I also play a pivotal role in leading end-to-end HR responsibilities for the Part Truck Load (PTL) business, ensuring a seamless employee experience from hiring to retention
- My work extends to employee engagement initiatives, fostering a motivated and high-performing workforce
- Additionally, I drove strategic HR initiatives aligned with business goals, ensuring that talent development, performance management, and organizational growth go hand in hand
Sr. Mgr
IndiGo
01.2013 - 09.2018
- At IndiGo, I played a pivotal role in strategizing and executing end-to-end learning interventions aimed at enhancing customer service excellence and improving Net Promoter Score (NPS), directly impacting key business metrics that contributed to overall growth
- I led the design and implementation of a structured learning curriculum tailored to the unique needs of diverse functional areas, ensuring that training interventions were aligned with both operational requirements and business objectives
- My initiatives catered to a wide range of stakeholders, including pilots, cabin crew, airport ground personnel, and aircraft maintenance engineers, equipping them with the necessary functional and behavioural skills to excel in their roles while fostering a culture of service excellence
- Beyond IndiGo’s core airline operations, I managed the learning calendar for six group companies, ensuring the seamless execution of learning programs that strengthened technical proficiency, enhanced behavioural competencies, and built high-performing teams
- A significant focus of my efforts was leadership development, where I designed and delivered programs to identify, nurture, and groom future leaders, reinforcing a strong leadership pipeline within the organization
Asst. Mgr
KD Sales Excel
02.2012 - 01.2013
- Company Overview: A Corporate Training Organization
- At Sales Excel, a Corporate Training Organization, I played a key role in designing and delivering impactful learning programs for diverse sales and service teams across industries
- I facilitated sales and service capability enhancement programs for Sales Executives and Service Engineers at Whirlpool, ensuring they had the necessary skills to drive customer satisfaction, improve product knowledge, and enhance sales effectiveness
- Additionally, I conducted specialized training for sales teams at Reckitt, GSK, Philips, and Save the Children, equipping them with consultative selling skills, negotiation techniques, and customer engagement strategies to boost their sales performance
- A significant aspect of my role was conducting Train-the-Trainer (TTT) programs for seasoned professionals, enabling them to become effective facilitators and mentors within their organizations
- These programs focused on instructional design, adult learning principles, facilitation skills, and coaching techniques, ensuring knowledge transfer and long-term skill development
- One of my key achievements was leading the partnership with Whirlpool India to establish their Learning Academy
- I worked closely with stakeholders to design and implement structured learning interventions that addressed skill gaps and aligned with business objectives
- The programs I developed focused on improving customer interactions, enhancing product demonstrations, and strengthening sales and service capabilities
- These efforts contributed to increased NPS (Net Promoter Score) and higher sales of Whirlpool’s accessories and products, demonstrating the tangible impact of well-designed learning initiatives on business performance
- A Corporate Training Organization
Asst. Mgr
First Select
08.2010 - 02.2012
- Established a robust Learning & Development (L&D) function from the ground up, implementing a structured Learning Needs Identification process to align training initiatives with business objectives
- Designed and managed an annual learning calendar, ensuring timely, relevant, and impactful interventions to enhance employee capabilities
- Developed and delivered high-impact learning programs across various domains, driving measurable improvements in productivity, customer experience, and operational efficiency
- Additionally, created revenue-generating opportunities by providing tailored training solutions to external clients, strengthening the organization’s position as a leader in professional development
Mgr
Sukrut
05.2008 - 07.2010
- I led a team of 16 trainers, establishing a comprehensive learning academy to design, manage, and execute diverse training projects and interventions tailored to our clients’ needs
- The academy functioned as a structured platform to drive impactful learning experiences, ensuring knowledge transfer, skill development, and behavioural transformation
Education
M.Sc. - Clinical Psychology
Christ College
Bangalore01.2008
BA - Psychology
DY Patil College
Pune01.2006
Class XII - ISC Board
St. Xavier’s
Bokaro01.2003
Skills
- Train the Trainer
- Learning strategy
- Performance analysis
- Stakeholder engagement
- Curriculum design
- Coaching and mentoring
- Change management
- Leadership Program
- Customer Centricity
Timeline
Director - Academy
Delhivery
06.2022 - Current
Lead L&D
Rivigo
09.2018 - 06.2022
Sr. Mgr
IndiGo
01.2013 - 09.2018
Asst. Mgr
KD Sales Excel
02.2012 - 01.2013
Asst. Mgr
First Select
08.2010 - 02.2012
Mgr
Sukrut
05.2008 - 07.2010
M.Sc. - Clinical Psychology
Christ College
BA - Psychology
DY Patil College
Class XII - ISC Board
St. Xavier’s
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