Rishek Singh
Customer service representative
Delhi,Delhi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
Gurgaon
04.2023 - 04.2024
- Process: - Airbnb voice process
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Process Associate
IGT Solutions Pvt Ltd
Gurgaon
12.2021 - 01.2022
- Process: - Expedia Travel Voice Sales Process
- Have knowledge of tools like Amadeus, Sabre, and Fare Logix
- Job Role: Process associate on Expedia
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Conducted thorough analysis of existing processes, identifying key areas for improvement and efficiency gains.
Customer Service Representative
S and C enterprises Pvt Ltd
NEW DELHI
03.2020 - 09.2021
- Process: - International Amazon Chat Process
- Working Experience: - 18 months (about 1 and a half years)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Support Representative
Concentrix Daksh Services India Pvt Ltd
Gurgaon
01.2020 - 05.2020
- Process: - Amazon (US- chat process) cross-trained in email
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - English
Chhatrapati Shahu Ji Maharaj University
Kanpur 07.2016 - 08.2018
Skills
Customer engagement
undefinedTimeline
Customer Service Representative
Teleperformance
04.2023 - 04.2024
Process Associate
IGT Solutions Pvt Ltd
12.2021 - 01.2022
Customer Service Representative
S and C enterprises Pvt Ltd
03.2020 - 09.2021
Customer Support Representative
Concentrix Daksh Services India Pvt Ltd
01.2020 - 05.2020
Bachelor of Arts - English
Chhatrapati Shahu Ji Maharaj University
07.2016 - 08.2018
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