Hi, I’m
Rishi Arivukkarasu
Operation Management
Coimbatore
Summary
A seasoned professional with 18 years of extensive expertise in the U.S. mortgage industry and over 2 years of customer service experience. A results-driven leader with 12+ years of proven success in Process Management, Business Transition, Business Development, Quality Management, Client Relationship Management, Training & Development, and Team Leadership.
Highly skilled in managing and guiding teams to achieve operational excellence, with hands-on experience in developing procedures, optimizing workflows, and establishing service standards to enhance business performance. Adept at analyzing productivity and performance metrics, identifying improvement areas, and implementing data-driven solutions.
Entrepreneurial by nature, successfully founded and operated a business for 5 years using personal investment. Demonstrated strong capabilities in strategy, operations, client management, and workforce leadership. Due to market slowdown and cost constraints, made the strategic decision to close the business and realign career focus toward management roles to further enhance and apply leadership capabilities..
Currently seeking an opportunity to leverage extensive industry experience, operational expertise, and leadership skills in a dynamic management role.
Overview
16
years of professional experience
Work History
Quicknection Support Pvt Ltd
Director
05.2019 - 02.2025
Job overview
- Launched and grew a business from the ground up by leveraging digital marketing campaigns to support real estate clients.
- Executed strategic planning by defining long-term goals, analyzing market trends, and evaluating business risks.
- Conducted in-depth market analysis to identify growth opportunities and drive informed decision-making.
- Trained, mentored, and developed new hires to consistently meet and exceed client expectations.
- Built automation tools to streamline processes and reduce manual workload.
- Collaborated with the technology team to design, develop, and deploy multi-listing platforms.
- Partnered with the tech team to develop a freelancing platform from concept to execution.
- Managed vendor relationships to ensure smooth operations and service quality.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Visionet Systems Pvt Ltd
Manager-Operations
01.2016 - 05.2019
Job overview
- Managed end-to-end project delivery and client relationships while driving business development, product pricing, and process pricing initiatives.
- Led process automation and development efforts to enhance efficiency, reduce errors, and streamline operations.
- Executed process re-engineering that increased operational capacity and reduced FTE requirements.
- Consistently met or exceeded Service Level Agreements (SLAs) established by clients.
- Delivered business insights and trend analyses to support strategic decision-making by senior management.
- Set clear goals and performance expectations for direct reports, ensuring alignment with organizational objectives.
- Assessed the impact of business and operational changes to support effective planning and decision-making.
- Ensured continuous planning of team capacity and capability to meet future business demands.
- Championed the adoption of new tools and technologies to improve team productivity and process performance.
Visionet Systems Pvt Ltd
Assistant Manager – Operations
09.2014 - 01.2016
Job overview
- Identified and implemented strategies to enhance team effectiveness by fostering collaboration, cooperation, and a strong team culture.
- Monitored performance and provided ongoing coaching and training to ensure teams consistently met program SLAs.
- Maintained high productivity standards by ensuring teams achieved or exceeded established performance metrics at all times
Visionet Systems Pvt Ltd
TeamLead – Operations
10.2011 - 09.2014
Job overview
- Identified and resolved people-related and process-level productivity issues to improve overall operational efficiency.
- Drove team performance to consistently achieve weekly, monthly, and quarterly targets.
- Motivated and guided team members to ensure productivity goals were met at all times.
- Identified skill gaps and collaborated with the Operations Support team to enhance agent performance and yield.
- Supervised and supported new hires during on-the-job training to ensure smooth onboarding and readiness.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
ISG Novasoft Pvt Ltd (ISGN)
Analyst
02.2009 - 10.2011
Job overview
- Served as an Acting Trainer and Team Coordinator, contributing significantly to team development and performance.
- Conducted regular daily and weekly conferences with U.S. counterparts in coordination with the Bangalore management team to ensure seamless communication and alignment.
- Supported operations for the Fiserv Title Services (FTS) and Richmond Title Services (RTS) processes, ensuring adherence to standards and workflow efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Indecomm Global Services
Associate – Operations
03.2009 - 10.2011
Job overview
- Worked as a Process Associate, contacting U.S. tax authorities to obtain and compile property tax statements in alignment with customer requirements.
- Supported operations within the Mortgage Information Services Group (MISG), ensuring accuracy, compliance, and timely delivery of tax-related information.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Madurai Kamaraj University
BA
04.2005
Skills
Strategic leadership
Timeline
Director
Quicknection Support Pvt Ltd
05.2019 - 02.2025
Manager-Operations
Visionet Systems Pvt Ltd
01.2016 - 05.2019
Assistant Manager – Operations
Visionet Systems Pvt Ltd
09.2014 - 01.2016
TeamLead – Operations
Visionet Systems Pvt Ltd
10.2011 - 09.2014
Associate – Operations
Indecomm Global Services
03.2009 - 10.2011
Analyst
ISG Novasoft Pvt Ltd (ISGN)
02.2009 - 10.2011
Madurai Kamaraj University
BA
Personal Description
“If the opportunity exists, I shall find it. If not I shall create it” – Stephen Sukman
A creative guy is what I like to call myself. Though my qualifications are in different verticals, I believe in doing new things in new ways and am always on the lookout for new experiences.
I look out for projects that I find interesting and am confident of not just completing but of delivering with superlative results. I cannot tolerate mediocrity and strive to achieve excellence in everything I do. I enjoy having fun, but at the same time, I believe in working smart, and it is a mix of the two that underlines my uniqueness.