Rishi Bhandeker

• Delivered high-quality customer support to international customers of Affirm by resolving inbound financial and account-related queries through multiple communication channels.
• Managed the complete dispute resolution lifecycle, including initiating disputes, investigating transaction concerns, and providing timely updates on existing cases.
  Escalated complex payment, refund, and fraud-related issues to specialized internal teams to ensure accurate and efficient resolution.
  
• Assisted customers in understanding loan terms, repayment schedules, billing statements, and payment breakdowns with clear, professional communication.
  Handled sensitive customer information while maintaining compliance with financial regulations, company policies, and data privacy standards.
  
• Managed the complete dispute resolution lifecycle, including initiating disputes, investigating transaction concerns, and providing timely updates on existing cases.Escalated complex payment, refund, and fraud-related issues to specialized internal teams to ensure accurate and efficient resolution.
• Maintained accurate customer records in CRM systems for seamless case tracking and effective follow-up support.
• Demonstrated strong problem-solving and conflict-resolution skills while managing high-volume customer interactions in a fast-paced environment.
• Delivered empathetic, customer-focused service that enhanced customer satisfaction and retention.

· Handled inbound queries from international customers of Klarna, providing dedicated financial support and solutions.

· Managed the end-to-end process for customer disputes, including raising new disputes and providing ongoing support for existing cases.

· Educated customers on their bill structures and financial statements, providing clear explanations and breakdowns.

· Escalated complex issues to specialized departments, such as Payments, to ensure timely and accurate resolution.