Rishi C. Mishra
Branch Operation
Ahmedabad,GJ
Summary
Operations Manager coordinating multi-department workflow, staff training, and process improvement across a regional branch structure. Builds working procedures that support compliance, customer satisfaction, and faster resolution of refunds and repurchase requests. Partners with internal teams and management to align daily execution with broader business goals.
Overview
3
3
Language
2
2
Certification
15
15
years of professional experience
Work History
Senior Service Officer (Branch Operation)
HERBALIFE INTERNATIONAL INDIA PVT LTD
12.2013 - Current
- Leading walk team of west region (Mumbai Pune Ahmedabad)
- Monitoring their performance & training them on company process knowledge enhancement.
- Build processes that meet our business objectives and ensure compliance.
- Working on new strategies, planning and process to achieve team and organization objectives.
- Conducting training of staff to ensure they have the necessary skills & knowledge on process.
- Also taking care of customer satisfaction by addressing customer complaints & feedback.
- Managed repurchase and refund processes for customers across west region, ensuring compliance and customer satisfaction.
- Validating repurchase request of customer & coordinating with management team for further approval to process refund.
- Coordinating with the other departments external and internal stakeholders and incorporating them into new strategic plans.
NSD (New Client Acquisition)
INDIAMART INTERMESH LIMITED
06.2013 - 12.2013
- Called on company-provided data to identify potential clients
- Arranged appointments based on data analysis to optimize client outreach
- Maximum three appointments from data on daily basis
- Follow up meetings with the team leader.
- Calling on data which is provided by company
- Location: Ahmedabad (Branch: Ashram Road)
Customer Service Executive (Operations Department)
ICICI PRUDENTIAL LIFE INSURANCE COMPANY
10.2012 - 05.2013
- Assisted walking customers with inquiries and resolved their service issues.
- Using Company Software Portal for Logged Customer Complaint Query & Request.
- Verification of New Business Document Verify it & Proceed for Further Process.
- Managed cash counter for premium collections and maintained daily reports.
- Executed end-of-day processes and reconciled branch reports.
- Location: Ahmedabad (Bodakdev Branch)
Sale Executives (Corporate Relationship)
FRR FOREX PVT LTD
07.2011 - 07.2012
- Achieved revenue targets through strategic corporate partnerships.
- Developed new business opportunities by leveraging personal efforts to drive profitability.
- Managed sales associates to ensure timely service delivery and efficient foreign exchange processing.
- Go Through with Documentation File for Nil Query in Audit Report Every Month Ending.
- Some Time Handling Cash Counter & Maintain Currency & Cash Report.
- Location: Ahmedabad ( C.G.Road)
Education
MBA SEM. 4 - Finance & Marketing
International Business school of Management {EIILM University}
07-2011
MBA SEM. 3 - Finance & Marketing
International Business school of Management {EIILM University}
12-2010
MBA SEM. 2 - General Stream
International Business school of Management {EIILM University}
07-2010
MBA SEM. 1 - General Stream
International Business school of Management {EIILM University}
12-2009
B.COM - ACCOUNTS
GUJARAT UNIVERSITY
04-2009
HSC - COMMERCE
GUJARAT BOARD
03-2005
Skills
Branch operations management
Process compliance
Audit documentation
Team supervision
Daily reporting
Service level management
Complaint resolution
Customer relationship management
Stakeholder coordination
Cash handling
Refund processing
Leadership coaching
Quality assurance
Customer retention
Certification
I have A’ certificate of National Credit Corse (NCC)
Interests
Listen to Soft Music, Traveling, Outing, long drive, Social activity
Timeline
Senior Service Officer (Branch Operation)
HERBALIFE INTERNATIONAL INDIA PVT LTD
12.2013 - Current
NSD (New Client Acquisition)
INDIAMART INTERMESH LIMITED
06.2013 - 12.2013
Customer Service Executive (Operations Department)
ICICI PRUDENTIAL LIFE INSURANCE COMPANY
10.2012 - 05.2013
Sale Executives (Corporate Relationship)
FRR FOREX PVT LTD
07.2011 - 07.2012
HSC - COMMERCE
GUJARAT BOARD
B.COM - ACCOUNTS
GUJARAT UNIVERSITY
MBA SEM. 1 - General Stream
International Business school of Management {EIILM University}
MBA SEM. 2 - General Stream
International Business school of Management {EIILM University}
MBA SEM. 3 - Finance & Marketing
International Business school of Management {EIILM University}
MBA SEM. 4 - Finance & Marketing
International Business school of Management {EIILM University}
Achievements
I have A’ certificate of National Credit Corse (NCC)