Rishi Kanakarajan
Karungappally
Summary
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.
Overview
9
9
years of professional experience
Work History
SPS Team Manager
Amazon
01.2023 - Current
- Lead a team of 98 L3 employees and 10 L4 supervisors in the Selling Partner Support (SPS) department
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
SPS Team Supervisor
Amazon
01.2019 - 01.2023
- Managed a team of 50 associates skilled to handle Seller Business in SPS to optimize seller performance and enhance customer satisfaction
- Implemented performance metrics and conducted regular performance evaluations to drive team effectiveness
- Identified opportunities for process improvement and implemented solutions to streamline operations
- Provided coaching and mentorship to team members to support their professional development and career advancement
Associate Advisor
Amazon
01.2016 - 01.2019
- Led a team of 25 associates in the Selling Partner Support department to achieve key performance targets
- Monitored team performance metrics and implemented corrective actions as needed to ensure goal attainment
- Collaborated with cross-functional teams to resolve escalated issues and improve operational efficiency
- Fostered a positive work environment focused on teamwork, collaboration, and continuous learning
Education
Masters in Business Administration - Aviation Management
HINDUSTAN UNIVERSITY
01.2013
Bachelors in Business Administration -
Kerala University
01.2011
Skills
- Working as part of a team
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Stakeholder management
- Operational excellence
- Recruitment support
- Teamwork and collaboration
- Training and development
- Employee coaching and mentoring
Achievements And Accomplishments
- Received GEM Award for identifying operational opportunities and continuous improvements for LESC program and brought 670bps reduction in error rate for IND Region.
- Created SharePoint for employees to have view on their daily and trailing 4 weeks performance on key metrics to help improve their own performance strategies.
Timeline
SPS Team Manager
Amazon
01.2023 - Current
SPS Team Supervisor
Amazon
01.2019 - 01.2023
Associate Advisor
Amazon
01.2016 - 01.2019
Bachelors in Business Administration -
Kerala University
Masters in Business Administration - Aviation Management
HINDUSTAN UNIVERSITY
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