Rishi Raikwar

- Ticket Classification POC

• Enhanced the classification of ServiceNow tickets by leveraging HuggingFace models like BERT and T-5.
• Created word embeddings and performed tokenization using HuggingFace APIs.
• Enhanced model performance by fine-tuning hyperparameters.

- ServiceNow Virtual Agent QnA chatbot POC

• Developed Service Now workflow and integrated with virtual agent designer. Implemented NLU intents for enhanced functionality in ServiceNow bot.
• Integrating ChatGPT with ServiceNow.
• QnA bot for answering user questions related to ServiceNow data.
• Generating and executing Javascript queries using ChatGPT API.
• Searching relevant Knowledge Articles using Contextual Search.

- Text Summarization

• Article summarization using HuggingFace Transformers APIs.
• Data Processing
• Evaluation using Rogue metrics.

- RAG implementation for QnA based bot using LangChain.

- Understanding of Large Language Models like ChatGPT.

- Content generation using Midjourney, DALL-E, ChatGPT.

- Prompt generation using different prompting techniques.

- Generative AI E1 competency.

• EDA for Vehicle Data like User Service usage and issues.
• Model predicting for Service sales based on User usage trends.
• Troubleshooting for pre-sale vehicles for newly launched Cross-badge project.

• Collaborated with the developers for any permanent bug fixes using tools like JIRA and VSTS.
• Led the resolution of technical issues escalated by L2 teams.
• Conducted troubleshooting through log investigation using Azure Log Analytics.