Mohini Raj
Bangalore
Summary
Documentation professional with comprehensive experience in managing and organizing critical documents. Accomplished in enhancing operational efficiencies and customer satisfaction at Vital Paper International. Skilled in operations management, export and import operations, sales administration, and logistics coordination. Proficient in documentation, client communication, and managing international trade processes. Adept at ensuring compliance with customs regulations and optimizing workflow for seamless operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, known for effective communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Documentation Executive (Export & Import Operation
Vital Paper International Pvt. Ltd.
05.2019 - Current
- Oversee end-to-end order management, ensuring timely and accurate order processing and tracking.
- Contributed to process improvement initiatives, identifying opportunities for greater efficiency within documentation workflows.
- Liaised with department heads to gather information required for accurate documentation development.
- Collaborate with cross-functional teams (sales, logistics, production) to ensure customer satisfaction.
- Prepare and review critical export/import documentation (commercial invoices, packing lists, customs declarations).
- Manage international client relationships, addressing inquiries and resolving issues effectively.
- Coordinate with freight forwarders to ensure compliance and timely delivery.
- Streamlined operational processes to enhance efficiency and reduce errors.
- Conducted regular audits of documentation, ensuring compliance with industry standards and regulations.
- Supported quality assurance efforts by providing accurate recordkeeping during audits or inspections.
Senior Sales Admin Executive
Sun Ace Chemical (India) Pvt. Ltd.
05.2016 - 03.2019
- Handled pre and post shipping documentation for export/import operations.
- Negotiated freight rates for LCL and FCL shipments with shipping lines and forwarders.
- Managed domestic sales, including quotations, invoices, and client follow-ups.
- Optimized sales operations by streamlining processes and reducing turnaround times.
- Ensured compliance with customs regulations and coordinated with CHA and transport teams.
- Utilized SAP/ERP for documentation and reporting.
- Led operations management initiatives, including inventory tracking and vendor coordination.
Senior Documentation Executive
Jennex International
04.2013 - 02.2016
- Developed user manuals and guides that enhanced customer satisfaction levels with product usage clarity.
- Streamlined workflow processes for increased efficiency and reduced errors.
- Produced clear instructional materials that facilitated staff training sessions on new software systems or policies.
- Trained new joiners and led export team in documentation activities.
- Communicated with clients and suppliers to ensure smooth import/export operations.
- Monitored shipments, prepared LC documents, and liaised with banks for transactions.
- Maintained reports for management and ensured accuracy in all documentation processes.
- Enhanced operational workflows to improve turnaround times and accuracy.
Education
Bachelor of Arts - English
Delhi University
New Delhi, India01-2013
Higher Secondary Education - PCM
D.A.V. Public School, CBSE
Siwan01-2009
Skills
- Export/Import Documentation (PI, PO, LC, Invoice, etc)
- Operations Management and Workflow Optimization
- SAP/ERP and Advanced MS Office Suite (Excel, Word, PowerPoint)
- International and Domestic Logistics Coordination
- Freight Negotiation and Vendor Management
- Customer Relationship Management
- Inventory and Order Management
- Office Administration
- Sales Operations Management
- Data Analysis and Reporting for Sales Insights
Travelling
Loves to travel new places and learn about different cultures.
Languages
English
Hindi
Timeline
Documentation Executive (Export & Import Operation
Vital Paper International Pvt. Ltd.
05.2019 - Current
Senior Sales Admin Executive
Sun Ace Chemical (India) Pvt. Ltd.
05.2016 - 03.2019
Senior Documentation Executive
Jennex International
04.2013 - 02.2016
Bachelor of Arts - English
Delhi University
Higher Secondary Education - PCM
D.A.V. Public School, CBSE
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