Summary
Overview
Work History
Education
Skills
Timeline
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RISHI RAJ SINGH

RISHI RAJ SINGH

Chhatarpur

Summary

Results-oriented software engineer with 4 years of experience in product support and software development. Proficient in Java, MySQL, and Python, expertise lies in object-oriented programming and troubleshooting complex issues while delivering exceptional customer service. Thrives in high-pressure environments, passionate about continuous learning and staying updated on technological trends. Versatile product engineer with a 4-year background designing Java support engineer products and corresponding manufacturing activities. Polished in building digital models of concepts, testing, and creating prototypes, as well as selecting appropriate materials for manufacturing. Proficient in CAD and CAM software. Focused and results-oriented professional with strong communication and motivational skills.

Overview

4
4
years of professional experience

Work History

Product Support Engineer

Programming.com
01.2023 - Current
  • Company Overview: Mobile Programming India Pvt
  • Ltd
  • Resolved tickets within 1 hour using AWS, ensuring 99.9% uptime for clients' B2B servers
  • Monitored production systems, restarted servers, and handled job scheduling with Core Java
  • Maintained data integrity in MySQL, managing customer records and lead tracking
  • Streamlined sales processes on SAP-BTP for CRM, CPQ, and commerce platforms
  • Enhanced Zendesk-based ticket workflows, reducing response time and improving SLA compliance
  • Mobile Programming India Pvt
  • Ltd
  • Assisted in the creation of knowledge base articles and FAQs, making it easier for customers to find answers independently while reducing ticket volume for the support team.
  • Collaborated with cross-functional teams to identify and resolve complex technical problems.
  • Established strong relationships with key clients, becoming a trusted advisor on their technology needs and challenges.
  • Analyzed trends in customer inquiries, identifying areas for improvement in product design or documentation.
  • Resolved system and customer issues by troubleshooting and providing effective solutions.
  • Created user accounts and assigned permissions.

Software Engineer

Finertia Technologies Pvt. Ltd.
10.2020 - 01.2023
  • Designed and implemented dynamic pipelines for ingesting and processing large data volumes from diverse sources
  • Developed a scalable Application Health Check system, automating server monitoring and issue alerts
  • Worked extensively on database schema design, migration, and integration with enterprise systems
  • Created and optimized Java-based backend logic for enterprise-grade applications

Education

Master of Computer Applications -

Shri Krishna University
06.2024

B.Ed. -

Bundelkhand University
06.2019

B.Sc. - Computer Science

Dr. Hari Singh Gaur University
06.2016

Skills

  • Core Java
  • MYSQL
  • Java-8
  • AWS-Cloud
  • JDBC
  • Python
  • CPQ
  • CRM
  • CSS
  • Data integrity
  • Data lake
  • ETL
  • Git
  • Groovy
  • HTML
  • Object-Oriented Design
  • Object-Oriented Programming
  • Oracle
  • Oracle SQL
  • PyCharm
  • SAP-BTP
  • Spring Core
  • SQL
  • Sublime
  • VS Code
  • ZenDesk

Timeline

Product Support Engineer

Programming.com
01.2023 - Current

Software Engineer

Finertia Technologies Pvt. Ltd.
10.2020 - 01.2023

Master of Computer Applications -

Shri Krishna University

B.Ed. -

Bundelkhand University

B.Sc. - Computer Science

Dr. Hari Singh Gaur University

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RISHI RAJ SINGH