Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rishi Raj Soni

Summary

Reliable and experienced business professional with a strong background in business operations and process improvement. Consistently achieves success in streamlining processes and reducing costs. Skilled at analyzing data to identify trends and developing strategies to enhance efficiency. Proven ability to streamline operations and improve workflow processes to align with organizational goals. Demonstrated expertise in data analysis and problem-solving, driving continuous improvement and increasing team productivity.

Overview

9
9
years of professional experience

Work History

Senior Process Associate

COGNIZANT TECHNOLOGIES
06.2022 - Current
  • Met month-end reporting objectives and deadlines.
  • Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
  • Supervised commercial healthcare process for pivotal clients to eliminate weak points or bottlenecks in business operations
  • Identified, analyzed and researched systemic issues and made recommendations for resolution
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations
  • Paid or denied medical claims based upon established claims processing criteria
  • Managed a large volume of medical claims on a daily basis
  • Identified and resolved discrepancies between patient information and claims data
  • Researched and resolved complex medical claims issues to support timely processing
  • Escalated customer issues to management for appropriate action to be taken
  • Conducted training sessions on RCM, MS DYNAMICS, FACETS tools
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.

Senior Process Associate

IENERGIZER
01.2020 - 05.2022
  • Developed and maintained tracking process for plastics and cardholder agreements to support one of the leading financial institution's objectives and projected credit card volumes
  • Worked different stations to provide optimal coverage and meet production goals
  • Trained new team members by relaying information on company procedures and safety requirements
  • Coached team members with techniques necessary to complete job tasks
  • Worked with a team to identify areas of improvement and devised solutions based on findings
  • Evaluated customer creditworthiness and financial statements to determine credit limits
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations
  • Built strong relationships with customers to increase retention and loyalty
  • Implemented strategies to reduce the risk of credit card fraud and identity theft
  • Leveraged deep knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity

Tech Support Associate

CONVERGYS
03.2018 - 06.2019
  • Configured hardware, devices, and software to set up workstations for onshore clients
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks
  • Trained users on how to operate components and systems
  • Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues
  • Updated documentation and produced reports
  • Completed inventory counts and organized supplies
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Monitored systems in operation and quickly troubleshot errors
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times

Process Executive

CONCENTRIX
08.2016 - 12.2017
  • Maintained a social media presence for the smartphone tech giant by posting messages, answering posts, and monitoring responses
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Responded proactively and positively to rapid change
  • Increased customer engagement through social media
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals

Education

Bachelor of Arts - Mass communication

Doon University
01.2015

Skills

  • Customer Service Expertise

  • Operational Workflow Assessment

  • Proficient Written Communication

  • Customer relations

  • Claims processing

  • Customer support

  • Workflow Analysis

  • Verbal and written communication

  • Insurance practices

  • Insurance program management

Accomplishments

  • Achieved Super achiever award through effectively helping with ALR and FCR.
  • Documented and resolved claims which led to smooth process flow.
  • Resolved product issue through consumer testing.
  • Supervised team of Fifteen staff members.
  • Achieved CSAT through effectively helping with process development.

Timeline

Senior Process Associate

COGNIZANT TECHNOLOGIES
06.2022 - Current

Senior Process Associate

IENERGIZER
01.2020 - 05.2022

Tech Support Associate

CONVERGYS
03.2018 - 06.2019

Process Executive

CONCENTRIX
08.2016 - 12.2017

Bachelor of Arts - Mass communication

Doon University

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Rishi Raj Soni