Rishi Saxena

I worked as an Executive in the Role of AO&CS for about 2years&6Month's at Raja Bhoj Airport Bhopal I have the experience of Managing the Customer Queries with soft spoken, kind and Courteous Manner. I believe to approach and resolve the customer Queries Promptly. I have been working since the last few months as in Ground Crew and My Job Role has to acquire the boarding cards, tagging of the baggages, Connection tags to be placed, Domestic &International Check-in Verification and Scanning of the Documents like Passports and Visa and many more if required depends upon the sectors. Assist Customers at Reservations Counter for Fresh Bookings, Rescheduling and Cancellations, Deal With Mishandled Baggages and to Trace if the baggages are lost via World tracer ID (MisHandled Baggage-Spoke) at Arrivals Go Ahead with Smooth Boarding Gate Proceedures like Announcements, Passengers Lineup, Scanning of the Boarding Cards, Identification of the Customers Via ID Verification and to Control the Carry on Baggages also minimise the count as there is a weight and balance factor for the purpose of aircraft hereafter the Customer Interaction on the allocated floors are Important.

I have worked with Nexa Maruti Suzuki as a Bodyshop Advisor, My Job Role has to deal with formal cars, adventitious cars, claims for compensation with the assurance of Insurance Company, Formal Documentations Management of the Organisation and the insurance company with the customer congruence, Conduct the briefing with the artificers for proper repairing of the cars and manage the data with the parts that are organizing and items that are being renovated, refurbished and Service with the approval of customers and the insurance company. Customer Satisfaction is Highly Approached

I have worked as a Subject Matter Expert (Mentor) at IGT Solutions Ltd. Defines as Assisting Customers and Teammates, Supervising Calls and Email Escalations, Product Knowledge, Advise to Manage AHT, CSATS, DSATS, Quality Audits, Client Audits, Performance Scores.

I have Worked as A Customer Service Representative in Technotask Business Solutions Pvt. Ltd. in Non Voice Email and Chat Support.