Rishi Sengar

Key Responsibilities:

• Managed the daily operations of a hostel business, focusing on optimizing accommodation services for students and youth.
• Implemented operational strategies that improved service quality, guest satisfaction, and overall efficiency.
• Led a team of staff to ensure high standards of service delivery, compliance with health and safety regulations, and customer satisfaction.
• Developed and executed standard operating procedures (SOPs) to streamline operations, reduce costs, and enhance service consistency.
• Oversaw budgeting, financial planning, and resource allocation to maximize profitability and operational efficiency.
• Coordinated with the sales and marketing teams to align operational capabilities with business goals.
• Managed vendor and supplier relationships to ensure the timely and cost-effective procurement of goods and services.

Key Achievements:

• Successfully increased guest satisfaction scores by 15% through targeted service improvements and staff training programs.
• Reduced operational costs by 10% by optimizing resource utilization and renegotiating supplier contracts.

• Identify & recruit right quality advisors to build a strong advisor base
• Provide training on products, business processes and selling techniques continuously
• Provide assistance to advisors in lead generation, prospecting and business development.