Rishi Shah
Lucknow
Summary
To contribute significantly to the organization for which I work and to get rewarded for that monetarily as well as in terms of career growth.
Overview
2
2
Languages
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Branch Head
Axis Bank
Lucknow
05.2022 - Current
- Led team to achieve operational goals in a high-volume banking environment.
- Supervised daily branch activities and ensured compliance with banking regulations.
- Managed customer relationships and resolved issues to enhance satisfaction.
Branch Operations Head
Axis Bank
Lucknow
02.2014 - 04.2022
- Managed daily branch operations and ensured compliance with banking regulations.
- Implemented process improvements to enhance efficiency in branch functions.
- Monitored staff performance and provided feedback.
- Performed routine audits of branch operations to identify areas for improvement.
- Managing Branch Operations, Regulatory Compliance & Audit.
- Monitored large cash transactions in customer accounts to ensure compliance with AML guidelines, safeguarding branch integrity.
- Adherence to KYC, AML & clean note policy of RBI.
- Monitoring cash deposits above Rs.50000 with form 60 & its half yearly reporting to IT Dept.
- Monitoring of cash retention limit of vault (CRL) to be within stipulated limit.
- Generation & checking of daily reports: GL, High Value, Exception, Inter Sol transactions, debit without cheque, overdue deposits, office accounts & other fortnightly/monthly reports: overdue locker rent, debit balance, NRE credits, transactions in dormant a/cs etc.
- Surprise fortnightly verification of vault cash, gold coins, double lock inventories, deliverables, welcome kits, foreign demands drafts, travel cards, demat slips, unrented locker keys etc.
- Led daily business functions at the branch to facilitate effective service delivery.
- Drove sales by allocating individual team budgets strategically, achieving branch targets month-to-date and year-to-date.
- Special focus on third-party products such as Life insurance, General insurance, Mutual funds which earn high revenue for the branch.
- Launching various contests at branch levels and circulation of regular MIS and thereby creating competition spirits among staff to boost business.
- Organizing regular sales camps through our sales team at important places where maximum mobilization of our bank products can be done.
- Organized monthly customer meetings to gather feedback and suggestions, strengthening relationships and positioning branch as preferred banking choice.
- Ensuring timely and error-free processing of the customer transactions through proper training to staffs at frequently.
- Ensuring safety & security of branch premises including staff and customers from any mishap by having vigilant eye over branch movements and also by having regular drills to check working of security & safety equipment.
- Managing upkeep of branch records, files and register as per the old records handling policy so that retrieval time is very less.
- Monitoring the various expenses of the branch and doing cost benefit analysis to reduce operational expenses.
- Timely closure of branch to ensure proper balance of work and personal life of staffs.
- Provided guidance and mentorship
- Guiding and educating the team on a regular basis to enhance their working knowledge.
- Discussing relevant circulars in morning huddle to keep them abreast with latest guidelines.
- Hand holding of staff in concern area of operations till the time he/she starts doing independently with perfection.
- Doing job rotation of staff periodically to ensure their complete learning in every field.
- Motivating and encouraging them to have maximum output from them.
- I had been facilitated for operational as well as in business parameters I had won several contests in bank few of which are listed below:
- Business accolades: L.I Thunder, Extra mile SB NOA Drive, Race Begins, Champion of Champions Barcelona, L.I Varsha, Safeguard September, Rocking November, L.I Hungama, Fast and furious, Sizzling May, August Kranti, Finance Redefined.
- Operational accolades: Best CLH FTR, Timely EOD, Maintenance of CRL throughout the year.
Front Desk Officer
Axis Bank
Lucknow
11.2007 - 02.2013
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized and responded to customer needs promptly. of customers promptly and efficiently.
- Collaborated effectively with team members to achieve project goals. with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Certificate - Fintech banking and applied risk management
Indian Institute of Management Lucknow (IIM L)
Lucknow 07.2021 - 12.2021
MBA - Finance
NIMS University
Jaipur 06.2012 - 12.2014
Post-Graduate Diploma - Marketing Research
Lucknow University
Post-Graduation - commerce
Lucknow University
Diploma - Export Management
Foreign Trade Development Centre
Skills
- Financial Services Management
- Risk management
- Regulatory compliance
- Operational Management
- Sales negotiation
- Customer service excellence
- Team leadership
- Work under pressure
- Data Analysis Tools
- Communication & Collaboration
Accomplishments
L.I Thunder, Extra mile SB NOA Drive, Race Begins, Champion of Champions Barcelona, L.I Varsha, Safeguard September, Rocking November, L.I Hungama, Fast and furious, Sizzling May, August Kranti, Finance Redefined, Best CLH FTR, Timely EOD, Maintenance of CRL throughout the year
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Disclaimer
I hereby declare that all the information given by me is true to my knowledge and belief.
Languages
I hereby declare that all the information given by me is true to my knowledge and belief.
Personal Information
I hereby declare that all the information given by me is true to my knowledge and belief.
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Branch Head
Axis Bank
05.2022 - Current
Certificate - Fintech banking and applied risk management
Indian Institute of Management Lucknow (IIM L)
07.2021 - 12.2021
Branch Operations Head
Axis Bank
02.2014 - 04.2022
MBA - Finance
NIMS University
06.2012 - 12.2014
Front Desk Officer
Axis Bank
11.2007 - 02.2013
Post-Graduate Diploma - Marketing Research
Lucknow University
Post-Graduation - commerce
Lucknow University
Diploma - Export Management
Foreign Trade Development Centre