Rishi Sharma

Hotelier

New Delhi,DL

Summary

I did all the administrative work in the office environment. Schedule and confirm appointments, attend guest incoming calls, and welcome visitors. Also handle basic inquiries and sort mail. Methodical Front Office Assistant with distinguished history of superior customer service and fantastic attention to detail. Great multitasking talents with extensive training for [IDC] use. Understanding of front office area with commitment to first-rate service. Outgoing Front Office Assistant with 1 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite. Motivated clerical team member with 1 yeas of experience in FOA roles. Diplomatic and detail-oriented in working with people of all backgrounds to handle needs. Trained in conversational Hindi/English to better communicate and enhance support of Hotel groups.

Overview

years of post-secondary education

years of professional experience

Work History

Front Office Assistant/Guest Service Representative

J R D Pride

Delhi, Delhi

Nov.2018 - Mar.2020

Worked as “Front Office Assistant at “JRD Pride’’ at Delhi from December 2017 to August 2019.

Responded to inquiries from callers seeking information
Completed daily logs for management review
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Directed phone inquiries, answered guest questions and scheduled check-in.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads

Front Office Assistant

Presidency Suite

Banglore, Karnataka

02.2017 - 08.2017

Worked as "Front Office Associate" at Bangalore from February 2017 to August 2017.
Completed guest check-in processes by verifying details and submitting forms to Hotel team.
Responded to inquiries from callers seeking information
Planned and coordinated logistics and materials for meetings and staff events
Increased customer service success rates by quickly resolving issues
Completed daily logs for management review
Managed office calendar and recommended adjustments based on demand
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Associate of Arts - B A Programs

S O L

Delhi University

06.2014 - Current

High School Diploma -

G B S S School CBSE

Nathupura Delhi

04.2012 - 07.2014

Skills

MS Office

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Traveling, Photography, And Fitness

I always love to travel on my vacation as there is adventure and surprise in it which keeps my interests alive. travelling satisfies all the demands of a good hobby. it is absorbing, educative and refreshing for the mind and the body.
Photography has always been one of my favorite hobbies. When I take pictures, it’s like seeing things in a new perspective literally and figuratively. I realized that getting a different view of things means you have a more open mind to the world.
i've always love to be fit it gets me more confidence & positivity in mind and push me to archive my goal.

Timeline