Rishi Soni

• Led Program delivery of large content & talent engagements for K-12, higher-ed and Corporate firms across EMEA region. Ability to manage complex, multi-phase projects in learning technologies domain.
• Hands-on managing a creative studio of 20+ comprising functional members from Instructional design architects, UX design, developers and testers.
• Contributed to the change management initiatives within organization - Digitization of the processes and platforms, implementation of PPM for streamlining PMO activities and Power BI dashboards for management reporting.
• Driven adoption of of new growth initiatives - "Intelligent design: Human+AI framework" for content creation, localization and development of e-Learning solutions.
• Executed AI-integrated eLearning and digital training projects that align with client's business objectives.
• Collaborated with LMS to drive AI based learning analytics dashboards and predictive performance insights to the client.

KRA's: PMO, P&L, Customer success, AI-led initiatives

Familiarity with AI tools: OpenAI tools, Synthesia, Descript, Learning Locker, or AI LMS features

• Led the planning, scheduling execution, controlling and delivery of digital learning initiatives for global firms across Middle east, Asia pacific and US region.
• Managed cross-functional teams, ensuring timely and successful delivery of eLearning/talent solutions, including LMS implementations, content development, and training rollouts.
• Driven Pre-Sales, POCs and Proposals/SOW activities for dedicated accounts.

KRAs:

• Forecast revenue, owning P&L
• Resource demand planning, Utilization and Billability
• PMO management - To drive project KPIs (Schedule, Quality, Budget, Client requirements, etc)
• Risk and Mitigation
• End to end release management, chairing scope change for program/platform as necessary.

Managed a diverse team of 50+ members - Globally distributed cross-functional teams to drive learning solutions delivery for multiple accounts.

Managed end-to-end project lifecycles for eLearning programs for K-12 and higher-ed universities from discovery and scoping to execution, delivery, and post-implementation support.

Accountable for LMS configuration, deployment, and integration with client systems, ensuring seamless learner experiences.

PM Tools: JIRA, MS Project, Confluence, Power BI.

KRA's: Project charter, Planning, Scheduling, Resource/ Revenue projections and demand planning, Quality, Profitability.

• Accountability to drive knowledge management for Maruti Suzuki Learning Academy, delivering customized learning experiences to over 7,000 employees across 22 locations in India.
• Managed the content development and training programs for NEXA global launch in 2015.
• Spearheaded the rollout of regular assessments and evaluations, ran boot camps, offered certifications, and conducted post-training performance analysis to identify areas for growth.
• Managed the tracking and reporting of program success metrics, including assessment results, participant feedback, and knowledge retention rates.

• Led the design and execution of a high-impact, multi-crore sales transformation learning initiative for Volvo-Eicher, impacting 250 dealerships and driving measurable business outcomes.
• Developed the backend architecture of an android application as a part for "Customer Onboarding" solution and also to boost the "POS sales performance"
• Managed the delivery of process improvement solutions, optimizing service operations and enhancing overall learning outcomes, resulting in increased operational efficiency and employee performance.

Skills: Learning solution design, LX architect, Quality, process improvement.

• Leveraged strategic B2B partnerships to manage and optimize retail network operations across a designated geographical region, enhancing business performance through targeted learning interventions.
• Directed channel management activities, including sales planning, performance inspections, and engagement initiatives, while developing and delivering learning solutions to elevate sales effectiveness and revenue generation.
• Designed and facilitated specialized training programs for sales teams and channel partners, incorporating learning solutions to strengthen product knowledge, improve sales strategies, and foster better customer relationships.
• Integrated learning solutions with operational strategies to ensure continuous improvement in sales performance and process optimization across the retail network.