Rishi Arora
Global Sales Head
Noida
Summary
Results-driven sales professional prepared for leadership role in global sales. Extensive experience in developing and executing international sales strategies, achieving significant market share growth. Renowned for fostering collaborative team environments and adapting strategies to meet evolving market demands. Proficient in client relationship management and strategic planning.
Overview
16
16
years of professional experience
2014
2014
years of post-secondary education
2
2
Certifications
Work History
Global Sales Head
BROADWAY INFOTECH PVT LTD
08.2020 - Current
- Company Overview: Industry: SaaS, Custom Development, Digital Marketing, CRM, ERP
- Spearheaded global sales operations across India, ANZ, and APAC, delivering YoY revenue growth of 30%+
- Built and led an 8-member team of senior sales managers, consistently surpassing quarterly targets
- Forged strategic alliances with HubSpot CRM and Oracle NetSuite, becoming certified implementation partner
- Deployed HubSpot CRM across 7+ client brands; conducted training and ensured seamless onboarding
- Launched international POS software in India, including Lightspeed, EposNow, Abacus, Dnero & Wsoft POS
- Created bundled product offerings and led price structuring for custom software and SaaS solutions
- Managed GTM strategy, lead generation, and P&L responsibilities across multi-location operations
- Listed solutions on marketplaces (Clutch, TechJockey, G2), expanding inbound funnel by 40%
- Industry: SaaS, Custom Development, Digital Marketing, CRM, ERP
Senior Manager – Sales
LOCOBUZZ SOLUTIONS PVT LTD
11.2018 - 07.2020
- Company Overview: Industry: CX SaaS Platform
- Headed North India sales; acquired and onboarded 100+ enterprise and SME clients across BFSI, Retail, and Tech
- Closed deals with CXOs, CMOs, and Digital Heads through solution-oriented consultative selling
- Set up the North India Sales Center from scratch, recruiting and training a high-performing team
- Pioneered market entry in Bangladesh, Sri Lanka, Singapore, Dubai & China; added 6 key clients internationally
- Delivered pitches on customer experience, command centers, chatbots, and automation solutions
- Industry: CX SaaS Platform
Sales Manager
DIGIQOM SOLUTIONS
01.2018 - 10.2018
- Company Overview: Industry: Digital Marketing
- Sold strategic marketing campaigns using SEO, SEM, social, and viral video content
- Managed end-to-end presales and inside sales activities; achieved 120% of quarterly targets
- Clients included marquee brands like Delhi Airport (GMR), HDFC Bank, and Red Chillies Entertainment
- Industry: Digital Marketing
Enterprise Sales Manager
TIMES BUSINESS SOLUTIONS (TBSL – Times Group)
08.2015 - 12.2017
- Company Overview: Industry: SaaS, Employer Branding
- Handled a portfolio of 80+ high-value clients and delivered complex HR and branding solutions
- Drove B2B sales for TimesJobs, JobBuzz, and TechGig; closed multiple six-figure deals
- Initiated and executed flagship CXO-level tech events like Code Gladiators, a Guinness World Record holder
- Awarded “Gem of the Year” for three consecutive years for top sales performance
- Industry: SaaS, Employer Branding
Sales Manager
AURELIUS CORPORATE SOLUTIONS
12.2014 - 08.2015
- Company Overview: Industry: Corporate Learning & Development
- Developed and scaled niche training verticals with key accounts like Accenture, Capgemini, and FIS Global
- Focused on strategic upselling and long-term retention through account-based selling
- Industry: Corporate Learning & Development
Sales Manager
LATERAL MARKETING & IMPORTERS
03.2014 - 12.2014
- Company Overview: Industry: Consumer Products & Digital Marketing
- Managed sales P&L for online and retail channels; improved customer retention by 25% via digital campaigns
- Industry: Consumer Products & Digital Marketing
Customer Service Executive – Corporate Travel
AMERICAN EXPRESS PVT LTD
07.2011 - 03.2014
- Served as a corporate travel consultant under the Amex umbrella, exclusively supporting large enterprise clients with complex global travel needs.
- Utilized Sabre and Galileo GDS platforms to manage international and domestic travel arrangements across air, hotel, and ground transport.
- Handled travel portfolios for over 200 multinational corporations, ensuring seamless travel execution and compliance with corporate policies.
- Delivered high-touch travel services to premium clients including Cisco, Barclays, and Morgan Stanley, aligning itineraries with executive preferences and business schedules.
Customer Care Executive
IBM – UNITED AIRLINES PROJECT
11.2009 - 07.2011
- Handled complex international travel arrangements for United Airlines travelers, covering air, hotel, rail, car rental, and limousine bookings through Apollo GDS.
- Designed and recommended optimized multi-destination itineraries, addressing visa, transit, and fare considerations for MileagePlus and Star Alliance members.
- Provided guidance on fare construction and ensured adherence to global fare rules, supporting agency-level escalations and reducing ticketing errors.
- Temporarily led a 30-member team as Acting Team Leader, overseeing daily operations, workload distribution, and client service delivery.
- Trained and developed entry-level travel counselors on system navigation, booking accuracy, and service quality expectations.
Education
MBA - Sales & Marketing
Sikkim Manipal University
B.Com - Commerce
Agra University
Skills
Enterprise Sales
Sales Strategy & Execution
Team Building & Leadership
Sales Presentations
Negotiation Expertise
GTM & Market Expansion
Pricing Strategy
Strategic Partnerships
SaaS & CRM Solutions
Customer Engagement
Cross-Cultural Communication
Multilingual Skills
Certification
HubSpot Sales, Marketing & Service Hub (Certified)
Awards
- IBM – Best Seller of the Month – Mileage Plus, United Airlines
- American Express – Best Performer, APAC (3 months in a row)
- Times Business Solutions – 'Gem of the Year' (3x)
- Locobuzz – Best Manager of the Year
- Broadway Infotech – Fastest Growing Employee
Tools And Tech Stack
HubSpot, Oracle NetSuite, POS (Lightspeed, EposNow, Dnero, Abacus), Clutch, TechJockey, LocoBuzz, Cliniko, Monday.com, GDS – Sabre, Galileo, Apollo, SEO, SEM, Social Media, Email Campaigns, Sales & Marketing Automation Tools
Timeline
Global Sales Head
BROADWAY INFOTECH PVT LTD
08.2020 - Current
Senior Manager – Sales
LOCOBUZZ SOLUTIONS PVT LTD
11.2018 - 07.2020
Sales Manager
DIGIQOM SOLUTIONS
01.2018 - 10.2018
Enterprise Sales Manager
TIMES BUSINESS SOLUTIONS (TBSL – Times Group)
08.2015 - 12.2017
Sales Manager
AURELIUS CORPORATE SOLUTIONS
12.2014 - 08.2015
Sales Manager
LATERAL MARKETING & IMPORTERS
03.2014 - 12.2014
Customer Service Executive – Corporate Travel
AMERICAN EXPRESS PVT LTD
07.2011 - 03.2014
Customer Care Executive
IBM – UNITED AIRLINES PROJECT
11.2009 - 07.2011
B.Com - Commerce
Agra University
MBA - Sales & Marketing
Sikkim Manipal University