Rishika

• Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products
• Our goal in the Trust and Safety team is to achieve both accuracy and scale in our work
• That's why we have people and technology working together, and we invest heavily in both
• More and more, we use smart technology to detect problematic content hosted on our platforms, which is driving progress
• Take violent extremism online
• Where once we relied heavily on users to flag this content to us, today the majority of terrorist content we remove on Google products is first identified by our machines
• We can then send this content to our language and subject matter experts, who swiftly and accurately review and remove content
• Resolve high-profile policy escalations from users and internal stakeholders
• Trust and Safety team members are motivated to find innovative solutions and use technical know-how, user insights, and proactive communication to pursue the highest possible quality and safety standards for users across Google products
• At Google, we work hard to earn our users' trust every day
• Gaining and retaining this trust is critically important to Google's success
• We defend Google's integrity by fighting spam, fraud, and abuse and develop and communicate state-of-the-art product policies
• Developed team communications and information for meetings
• Resolved problems, improved operations, and provided exceptional client support
• Monitored social media and online sources for industry trends
• Built highly efficient administrative team through ongoing coaching and professional development opportunities.

• Handled 100+ calls per day to address customer inquiries and concerns
• Defined, planned and executed demand generation programs to establish sales-ready leads and streamline B2C communication pipeline.
• Consistently achieved sales goals by successfully upselling and cross-selling products.
• Generated leads for potential sales opportunities using cold calling techniques.
• Identified new sales opportunities and devised innovative strategies to acquire new accounts.
• Developed successful marketing campaigns to drive foot traffic and increase brand awareness, ultimately improving sales performance.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
• Presented professional image consistent with company's brand values
• Developed professional relationships with customers to increase loyalty, retention, and rapport
• Trained and supervised new employees to use selling strategies and apply best practices
• Lead Generation Expertise
• Maintaining the Monthly target and achievement report documents
• Achieving the monthly given revenue target
• Developed team communications and information for meetings
• Good organization, planning, and teamwork skills
• Ability to multitask with problem-solving skills
• Listened to customers' questions and concerns to provide answers or responses
• Collected customer information and analyzed customer needs to recommend potential products or services
• Managed customer service effectiveness by monitoring performance and assessing metrics
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.

Providing Technical Support: Offered expert-level technical assistance to customers encountering issues with Verizon Connect products and services, including troubleshooting software and hardware problems.

Escalation Point: Served as the escalation point for complex technical issues, providing guidance and solutions to junior support staff and collaborating with other teams to ensure timely resolution.

Customer Communication: Communicated effectively with customers via phone, email, or chat, providing clear and concise instructions to resolve their technical issues while maintaining a high level of professionalism and customer satisfaction.

Problem Diagnosis and Resolution: Analyzed and diagnosed technical problems, leveraging knowledge of Verizon Connect's products and systems to identify root causes and implement effective solutions in a timely manner.

Documentation and Knowledge Sharing: Created and maintained documentation such as troubleshooting guides, knowledge base articles, and FAQs to facilitate efficient problem resolution and knowledge sharing within the support team.

Product Enhancement Feedback: Gathered customer feedback on product usability and functionality, communicated insights to the product development team, and contributed ideas for product enhancements or improvements based on customer needs and pain points.

Quality Assurance: Conducted quality assurance checks on support interactions to ensure adherence to company standards and procedures, as well as to identify areas for improvement in service delivery and customer satisfaction.

Training and Mentoring: Provided training and mentorship to new team members, sharing best practices, technical knowledge, and customer service skills to help them excel in their roles and contribute to the overall success of the support team.

Performance Metrics Tracking: Monitored and tracked key performance metrics such as first call resolution, average handling time, and customer satisfaction scores, using data-driven insights to drive continuous improvement initiatives and optimize support operations.

Collaboration and Teamwork: Collaborated with cross-functional teams such as product management, engineering, and sales to address customer needs, share technical insights, and contribute to the overall success of Verizon Connect's products and services.

Roles and Responsibilities: Advertising Sales Rep Associate – Google AdWords 1. Client Acquisition & Lead Generation: 2. Campaign Strategy & Development: 3. Campaign Management & Optimization: 4. Reporting & Analytics: 5. Account Management & Client Relations: 6. Sales Target & Revenue Growth: 7. Collaboration & Knowledge Sharing: 8. Industry Knowledge & Continuous Learning: Skills & Competencies:

• Prospect New Clients: Identify potential clients through cold calling, email outreach, networking events, and digital marketing channels.
• Qualify Leads: Conduct discovery calls to understand clients' advertising needs, budget, and business goals, qualifying them as leads for Google Ads solutions.
• Present Google Ads Solutions: Deliver tailored presentations to prospective clients, demonstrating how Google Ads can meet their specific marketing objectives (e.g., lead generation, sales, brand awareness).
• Consult with Clients: Work closely with clients to understand their business goals, target audience, and market challenges to develop a custom Google Ads strategy.
• Create Campaigns: Design and implement Search Ads, Display Ads, Video Ads and Performance max campaigns based on client needs, ensuring effective targeting and budget allocation.
• Ad Copy & Creative Development: Collaborate with clients to create compelling ad copy and visuals that resonate with their target audience while adhering to Google Ads best practices.
• Monitor Campaigns: Oversee the performance of Google Ads campaigns, ensuring they align with client objectives and deliver optimal results.
• Optimize Campaigns: Continuously analyze campaign data, including CPC, CTR, conversion rates, and ROI, and make adjustments to keywords, bids, and ad copy to improve performance.
• A/B Testing: Conduct regular A/B testing to refine ad messaging, landing pages, and bidding strategies, ensuring campaigns are fully optimized for conversions.
• Track & Analyze Performance: Use Google Analytics and Google Ads reporting tools to track key metrics such as click-through rate (CTR), conversion rate, return on ad spend (ROAS), and other KPIs.
• Provide Reports: Deliver regular performance reports to clients, summarizing campaign results and providing actionable insights to optimize future campaigns.
• Client Feedback & Adjustments: Gather client feedback, analyze campaign performance, and make strategic recommendations for further campaign adjustments or improvements.
• Build Strong Client Relationships: Serve as the primary point of contact for assigned accounts, building long-term, trust-based relationships with both direct clients and agencies.
• Client Support: Provide ongoing support and troubleshooting for clients, addressing issues related to ad disapprovals, account setup, billing, and campaign performance.
• Regular Check-ins: Schedule quarterly business reviews or regular check-ins with clients to assess the effectiveness of their campaigns, discuss results, and adjust strategies as necessary.
• Meet Sales Quotas: Achieve and exceed assigned sales quotas and targets by acquiring new clients, renewing contracts, and driving up-sell opportunities for additional Google Ads products.
• Identify Upsell Opportunities: Identify areas where existing clients can benefit from additional Google Ads features (e.g., Remarketing, Video Ads, Dynamic Ads) and present upsell opportunities.
• Drive Revenue Growth: Actively engage in cross-selling and expanding client budgets by presenting tailored solutions that maximize client ROI on Google Ads.
• Team Collaboration: Work closely with internal teams, including account strategists, technical support, and marketing to ensure seamless campaign execution and client satisfaction.
• Best Practice Sharing: Share insights and best practices with team members and contribute to the overall growth of the Google Ads sales team by learning from client feedback and industry trends.
• Stay Updated: Stay informed about the latest Google Ads features, industry trends, and best practices through training, certifications, and industry events.
• Client Education: Educate clients about new Google Ads features and tools, ensuring they are fully aware of all opportunities to improve their campaigns and achieve business success.
• Google Ads Expertise: In-depth knowledge of Google Ads tools and features, including Search, Display, Video, Shopping Ads, and Remarketing.
• Sales Skills: Strong ability to identify leads, close sales, and upsell additional services based on client needs.
• Analytical Skills: Proficient in using Google Analytics and Google Ads reporting to assess campaign performance and identify optimization opportunities.
• Client Management: Ability to manage multiple accounts, prioritize client needs, and maintain excellent client relations.
• Communication: Excellent verbal and written communication skills, with the ability to present complex information in a clear and compelling manner.