Rishika Ghalot

Dynamic professional with a strong background in logistics and retail, honed at Haiko Logistics Pvt. Ltd. and Tata Starbucks Pvt. Ltd. Proven expertise in customer service and operations support, driving process improvements and enhancing customer satisfaction. Recognized for leadership in team projects and strategic planning, consistently achieving sales targets and optimizing logistics costs.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

As part of the MBA in International Business Management program, visited ICD Kathuwas and ICD Tughlakabad to gain practical exposure to logistics and supply chain operations. The visits provided in-depth understanding of:

• Inland Container Depot (ICD) functions including cargo consolidation, stuffing/de-stuffing, and warehousing.
• Export–import documentation processes such as Bill of Lading, Shipping Bill, Customs Clearance, and related compliance requirements.
• Cargo movement and handling systems, including interaction with freight forwarders, shipping lines, and customs authorities.
• Operational insights into container management, bonded warehousing, and multimodal transportation linkages.
• Real-world application of Incoterms, EXIM trade procedures, and supply chain efficiency practices.

These visits bridged theoretical knowledge with industry practices, enhancing expertise in international trade, logistics management, and freight forwarding.