Rishika Karri
Senior Software Engineer
Summary
Accomplished Senior Software Engineer at ServiceNow with expertise in Java and a strong problem-solving mindset. Successfully designed scalable software solutions and enhanced system performance, leading to significant time savings. Proven ability to mentor teams and drive collaboration across functions, delivering impactful results in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Senior Software Engineer
ServiceNow
03.2024 - Current
- Architected and developed an email diagnostics platform, reducing debugging time by 40% and enhancing issue resolution efficiency.
- Designed and implemented an email notifications usage dashboard, improving monitoring and analytics for stakeholders.
- Served as the Subject Matter Expert (SME) for Email Client, acting as the primary point of contact across multiple teams.
- Developed scalable, API-centric infrastructures to improve maintainability and modularity.
- Led process automation initiatives, resulting in significant time savings and increased team productivity.
- Mentored junior developers, fostering knowledge sharing and improving development best practices.
- Managed multiple projects simultaneously, ensuring high-quality delivery within strict deadlines.
Software Engineer
ServiceNow
12.2020 - 02.2024
- Engineered REST API endpoints in Java to enhance user notification preferences, improving response time by 30%.
- Designed and implemented email open and click tracking functionalities, optimizing user engagement analysis.
- Developed one-click unsubscribe functionality, reducing user churn rate and improving compliance with email regulations.
- Enhanced error handling and debugging capabilities using Splunk, decreasing issue resolution time by 50%.
- Applied Agile methodologies to improve development speed and collaboration, leading to faster feature rollouts.
- Integrated new technologies into existing systems, improving performance and system capabilities.
- Created reusable software components, reducing future development efforts by 20%.
Software Engineer
Kony Labs
03.2018 - 11.2020
- Designed and implemented core functionalities for DBX Online Banking, DBX Mobile Banking, and Employee Self-Service.
- Refactored architectures, developing reusable components and optimizing unused modules for enhanced efficiency.
- Independently delivered critical modules, including Alerts Engine, Transfers, and Loans, ensuring seamless integration.
- Automated repetitive tasks, contributing to faster development cycles and improved code quality.
- Debugged and optimized workflows, reducing response times and enhancing system efficiency.
Associate Software Engineer
Kony Labs
03.2017 - 02.2018
- Worked on feature development and bug fixes for internal tools, gaining hands-on experience in software development.
- Assisted in code reviews and documentation, maintaining coding standards and facilitating team knowledge-sharing.
- Developed object mappers for multiple response mappings, ensuring efficient data processing.
Education
Bachelor of Science - Computer Science
Gayatri Vidya Parishad College of Engineering-JNTU
Visakhapatnam, India 04.2001 -
Skills
Software development
Accomplishments
- Received multiple awards like Individual Excellence Awards, Llama Awards from ServiceNow.
- Received multiple recognitions and awards for the best employee of the month from ServiceNow.
- Received multiple awards like GEM(Going Extra Mile) Awards, Spot Awards from Kony Labs.
- Awarded as the Best Intern during the Summer Internship.
- Conducted technical bootcamp training sessions for new hires.
- Mentored on various technical programs and hackathons to the Girl-Code-To-Win initiatives.
- Participated in a couple of hackathons conducted during ServiceNow tenure.
Timeline
Senior Software Engineer
ServiceNow
03.2024 - Current
Software Engineer
ServiceNow
12.2020 - 02.2024
Software Engineer
Kony Labs
03.2018 - 11.2020
Associate Software Engineer
Kony Labs
03.2017 - 02.2018
Bachelor of Science - Computer Science
Gayatri Vidya Parishad College of Engineering-JNTU
04.2001 -
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